Administrative Assistant (Child Support)

Open To All Applicants

Salary is Negotiable

After successful completion of the probationary period, employee will receive off probation wage increase.

Summary :

Perform a variety of administrative and staff support duties for the Child Support Agency some of which require advanced or specialized knowledge and skills, such as equipment, facilities, and inventory management, specialized recordkeeping and database management, and / or specified information-gathering projects. Resolve administrative problems and inquiries; composes, edits, and proofreads correspondence and reports, and prepares a range of administrative and legal documents.

Detailed responsibilities :

• Screen incoming telephone calls and correspondence; exercise judgement and responds accordingly; receives, sorts, logs, and routes mail
• Screen incoming calls and correspondence by exercising judgment and respond accordingly.
• Assist the Financial Specialist with account maintenance.
• Scans and indexes all documents into filing database
• Prepare correspondence, reports, minutes, agendas, memos, forms, directories, resolutions, ordinances, and other documents and communications from drafts, recordings, or verbal instruction as requested. a.) Enter work orders into property management system. b.) Establish and maintain an effective filing and retrieval system. c.) Conduct research to resolve operational questions or issues as requested.
• Edit and review all correspondence and documents for correct grammar, punctuation, and spelling.
• Accesses mainframe or State of Wisconsin KIDS system to conduct queries and answer general case information questions.
• Coordinate Service of Process and Legal Publications needed
• Enters program specific information into Access / Excel or KIDS, tracking changes, keeping statistical data.
• Practice excellent customer service skills at all times to include, but not limited to addressing customer and employee needs courteously and promptly (Customer service provided shall be in line with the organizations "Good Mind" core values)
• Conduct research to resolve operational questions or issues; make recommendations to enhance the efficiency of administrative operations within Sports Betting.
• Provides support to the front desk and back up assistance to the Financial Specialist as needed.
• Maintain and operate scanner, office machines, equipment and computers, Perform or coordinate general maintenance and repairs
• Maintain inventory of office supplies and equipment

Competencies and skills :

Essential :

Education Requirement - Or A Closely Related Field :

Education with Equivalent Qualifications :

Essential :

Nonessential :

Credentials : Essential :

Nonessential :

Credential equivalent experience :

Nonessential :

Working conditions : Essential :

Experience : Essential :

Nonessential :

Other information :

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.

Continuation of this position is contingent upon funding allocations.

Must maintain strict security, confidentiality, and quality to meet professional standards of the department.

Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.

Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation / State Compact and / or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and / or Gaming license as a condition of employment.

Must be willing and able to obtain additional related education and training.

Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.

A Tuberculosis (TB) Screening and / or a 2 step TB Skin Test is required within thirty (30) days of employment.

Must provide a copy of diploma / degree, license, or certification upon employment.