Surveillance Agent

FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY

Salary is Negotiable

After successful completion of the probationary period, employee will receive off probation wage increase.

Summary :

Observe and report regulatory incidents to provide for the regulation, operation, and compliance of gaming activities; ensure reasonable protection over the assets of Oneida tribal property, patrons, vendors, and employees.

Responsibilities :

• Monitor and observe gaming and non-gaming customer, vendor / employee activities and areas at assigned locations.
• Use computers and systems to write reports and categorize information, monitor, and address door, panic, and alarms.
• Act as dispatcher for Security, Police, Fire, Rescue, etc.
• Identify process and control deficiencies, recommend Standard Operating Procedure changes within Surveillance and other Gaming Departments.
• Practice excellent customer service skills at all times to include, but not limited to addressing customer and employee needs courteously and promptly (Customer service provided shall be in line with the organizations "Good Mind" core values)
• Operate and monitor Surveillance equipment to ensure proper function; report issues / concerns to appropriate individuals.
• Monitor and record all gaming activity and areas required by standards, regulations and / or laws.
• Recognize fraud and game cheating; Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations and / or standards.
• Assist with internal / external investigations.
• Monitor and report gaming irregularities accurately, maintain accurate video records, logs and reports as required.
• Recognize and report banned patrons and child abuse / neglect issues to the appropriate authorities.
• Maintain good communication with co-workers and maintain a positive and professional work environment.

Skills : Essential :

Nonessential :

Education Requirement - Or A Closely Related Field :

Education with Equivalent Qualifications :

Essential :

Credentials : Essential :

Nonessential :

Working conditions : Essential :

Experience : Nonessential :

Other information :

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.

Continuation of this position is contingent upon funding allocations.

Must maintain strict security, confidentiality, and quality to meet professional standards of the department.

Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.

Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation / State Compact and / or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and / or Gaming license as a condition of employment.

Must be willing and able to obtain additional related education and training.

Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.

A Tuberculosis (TB) Screening and / or a 2 step TB Skin Test is required within thirty (30) days of employment.

Must provide a copy of diploma / degree, license, or certification upon employment.