What are the responsibilities and job description for the Network Engineer III position at Oneida Technical Solutions?
About Us:
At Oneida Technical Solutions, LLC, we pride ourselves on delivering exceptional IT support and related services to our clients. Our team has a proven track record of success in complex, regulated, and secure environments, and we're committed to helping our clients achieve their goals.
About the Job:
The Field Technician III will play a critical role in supporting our clients at Gunter Annex. The successful candidate will be responsible for providing technical support and maintenance for various IT systems and equipment, including installation, troubleshooting, and repair of hardware and software, as well as daily operational requirements and end-user support for mission-critical systems.
Responsibilities:
At Oneida Technical Solutions, LLC, we pride ourselves on delivering exceptional IT support and related services to our clients. Our team has a proven track record of success in complex, regulated, and secure environments, and we're committed to helping our clients achieve their goals.
About the Job:
The Field Technician III will play a critical role in supporting our clients at Gunter Annex. The successful candidate will be responsible for providing technical support and maintenance for various IT systems and equipment, including installation, troubleshooting, and repair of hardware and software, as well as daily operational requirements and end-user support for mission-critical systems.
Responsibilities:
- Configure and maintain IT hardware and software systems.
- Perform routine diagnostics and preventive maintenance on IT infrastructure.
- Troubleshoot and resolve issues with hardware, software, and network systems.
- Provide technical support to users and respond to service requests via ticketing systems.
- Coordinate with vendors for repair services and replacement of faulty equipment.
- Document and update technical procedures and user manuals.
- Ensure all systems are compliant with DoD cybersecurity and configuration standards.
- Perform system backups and restore operations as needed.
- Assist with system upgrades and recommend improvements for operational efficiency.
- Support Virtual Private Network (VPN), wireless network configurations, and other specialized systems.
- Active Secret Clearance.
- DoD 8140 Certification.
- Minimum of 3 years of experience in a field technician or IT support role.
- Proficiency in troubleshooting hardware/software/networking issues.
- Strong understanding of IT infrastructure, networking, and system configurations.
- Familiarity with ticketing systems like ServiceNow.
