What are the responsibilities and job description for the Field Engineer position at Oneida Total Integrated Enterprises?
Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time Mid- Level Field Engineer in Atlanta, GA.
Compensation : $17.02 / Hour
Key Responsibilities : They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel.? Other specific duties include the following :
- Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
- Interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problems.
- Recommend systems modifications to reduce user problems.
- Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
- Install operating system patches, upgrades etc. via SCCM Software Center
- Provide remote support services for telework / home users.
- Help ensure user applications work over VPN and / or Citrix.
- Manage user relocation requests
- Ensure devices are properly encrypted.
- Local On-Site Cabling
- Provide on-site support for enterprise groups such as the network and security operation centers.
- Restart network equipment, including switches and routers as directed by enterprise networking.
- Wireless Services
- Assist users with mobile communication devices.
- Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
- Asset Inventory Support
- Assist with physical inventory as needed.
- Assist with receiving and receipting property.
- Disposal Preparation Support
- Process computer equipment for disposal.
- Ensure disposal policies are properly employed.
- Ensure all devices are fully wiped of information before leaving the facility.
- Video Conferencing and Audio / Video O&M
- Troubleshoot system problems.
- Work with support staff for remote troubleshooting and repairs.
- Assist in setting up presentation devices and video conferencing units.
- Support pre / post application releases
- Gather analyze, and report end-user support trends
- Other duties as assigned
Minimum Qualifications :
Preferred Qualifications :
About Us :
The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.
Our family of companies includes :
We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.
Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.
Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Salary : $17
