What are the responsibilities and job description for the Branch Collection Specialist - High-Impact Customer Service Role (Apply in minutes) position at OneMain Financial?
Branch Collections Specialist_At OneMain, the Branch Collections Specialist contacts customers to help themsucceed in resolving their financial obligations by arranging for repayment orsettlement of account balances. Branch Collections Specialists focus on ourexisting customers who have long-term relationships with OneMain.
- I n the role
- Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
- Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
- Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
- Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
- REQUIREMENTS :
- HS DiplomaGED
- Preferred :
- Collections or Customer Service experience
- Bilingual
- Location :
- On Site
- Who we Are
- A career with OneMain offers you the potential to earn an annual salary plusincentives. You can steer your career toward leadership roles such as BranchManager and District Manager by taking advantage of a variety of robusttraining programs and opportunities to advance. Other team member benefitsinclude :
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)OneMain Financial (NYSE : OMF) is the leader in offering nonprime customersresponsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scoresto help people get the money they need today and reach their goals fortomorrow. Our growing suite of personal loans, credit cards and other productshelp people borrow better and work toward a brighter future.In our more than 1,300 community branches and across the U.S., team membershelp millions of customers solve critical financial needs, including debtconsolidation, home and auto repairs, medical procedures and extendinghousehold budgets. We meet customers where they want to be in person, byphone and online.At every level, we’re committed to an inclusive culture, career developmentand impacting the communities where we live and work. Getting people to abetter place has made us a better company for over a century. There’s neverbeen a better time to shine with OneMain.
- Key Word tags
- Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service,Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit
