Claims Analyst / Investigator

The Claims Analyst / Investigator has an above average understanding, background and aptitude related to personal loan and credit card claim / chargeback processing, lending, collections, or fraud investigations with the ability to apply that understanding to handle fraud matters escalated from various referral sources.

This position will operate in a fast-paced and high-volume environment to support and assist Fraud Managers and Senior Investigators in detecting and deterring fraud with specific efforts dedicated to preventing and / or recovering at-risk funds while pursuing criminal elements targeting our products and customers. The FI works closely with Fraud Managers, Senior Investigators, and all levels of management and a variety of departments (Branch Network, Centralized Operations, Credit Card Operations, Human Resources, Risk, Training, Legal and Operations, among others).

In the Role

• Detect and investigate credit card claim abuse cases based on suspicious account activities.
• Cooperate with operational team to deny confirmed claim abuse cases in a timely manner.
• Analysis, product, and operational knowledge, attention to detail, understanding of criminal law and the judicial processes, collaborative contacts in law enforcement and the industry along with investigative and interviewing skills.
• Collect and document investigational evidence in an accurate and timely manner to perform a proactive assessment and decisioning approach in coordination with FMs.
• Provide timely, accurate and formulated intelligence in support of fraud preventative assessments and decision making to minimize losses, protect our customers and safeguard the integrity of our products.
• Occasionally assist other members of the fraud team in various collateral project assignments.

Requirements

o Letters management : Freeze Funds, Indemnification, Hold Harmless

o Industry Contacts

o Focus on most probable Chargebacks first

o Ability to discuss feasibility and appropriateness of high dollar Fraud claims with Customers

o Ability to differentiate Fraud types and work with supplier to triage work order, based on timelines, risk and recoverability

Location : Baltimore, MD hybrid schedule

Target base salary range is $50,000-70,000, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

Who we Are

OneMain Financial (NYSE : OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the

communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with :

The following criteria are used as eligibility guidelines to apply for an open position : Team Members should possess the minimum requirements of the position;

Team Members must be in their current role for at least 12 months; Team Members must not be on active Disciplinary Notice; and Team Members must be performing their current job satisfactorily.

Team Members interested in transferring to other locations and / or business units can discuss details with the recruiter after applying or contact HR Connect for further information.

Salary : $50,000 - $70,000