Dispute Resolution Specialist Sr

The Credit Bureau Disputes Department’s primary responsibility is to research and respond to credit reporting disputes. Key responsibilities for the Senior Dispute Resolution Specialist include researching, resolving and responding to customer disputes related to credit bureau reporting, responding to other customer information requests from internal departments (legal, regulatory, etc.), taking inbound customer phone calls regarding credit reporting disputes, and entering information into the Credit Bureau Dispute database. The Senior Dispute Resolution Specialist can perform all tasks and responsibilities efficiently and consistently.

In the Role

• Answer/Resolve Credit Bureau disputes proficiently by following department policies and procedure Exceed department productivity standards, while maintaining a high level of quality
• Enter data into dispute database
• Provide high quality customer service when handling inbound phone calls from internal and external customers and from centralized departments and branch network.
• Performs all other duties as assigned by Management
• Provide peer coaching on best practices, where appropriate
• Actively participates in team meetings
• Maintains appropriate position documentation
  
  

Requirements

• High School diploma / GED or higher
• 2 year or more customer service or related business experience
• Ability to manage multiple responsibilities, while adhering to the department’s productivity and quality standards
• Strong problem-solving skills and the ability to work productively in a team environment
• Ability to understand and interpret customer disputes, questions and requests
• Maintain a professional demeanor
• Basic computer processing knowledge
  
  

Location: Evansville

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Benefits

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more