What are the responsibilities and job description for the Data Specialist, Delivery Support (Internal Candidates Only) position at OneRail?
Job Overview: The Data Specialist, Delivery Support will assist in the day-to-day operations of our Delivery Support department, focusing on data analytics to enhance real-time decision-making. This role is designed to improve delivery lifecycle management, optimize fulfillment, and ensure exceptional customer service.
Responsibilities:
OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts.
OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.
Regular, Full-time Team Member Benefits
While OneRail allows remote work for certain posted roles, noted as "Remote Work Available" on the Company's website, a core requisite for all roles is that team members be willing and able to occasionally travel to OneRail's Orlando, Florida headquarters. All team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.
To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/
Responsibilities:
- Analyze and provide insights based on data from delivery routes, customer queries, and operational activities.
- Support the Delivery Support team by identifying key data trends that can improve delivery accuracy and efficiency.
- Assist in monitoring the delivery lifecycle from courier acceptance to proof of delivery, identifying areas for improvement.
- Generate and maintain reports on delivery performance, highlighting key metrics and trends.
- Work closely with cross-functional teams to ensure seamless data integration across platforms and operational processes.
- Maintain a high level of attention to detail while managing multiple data streams and tasks.
- Proactively communicate data findings and consistently provide recommendations to improve overall delivery operations.
- Prior customer service experience and some logistics/dispatching experience preferred.
- Strong understanding of data analysis and how it can drive operational improvements.
- Strong computer proficiency with web-based applications and data analytic tools including PowerBI and advanced Excel. Must have experience creating PowerBI reports.
- Programming foundations and supply chain management certifications strongly encouraged.
OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts.
OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.
- Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there.
- Optimize. OmniPoint uses this data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs and optimizes delivery routing.
- Execute. Customers can direct deliveries to their fleet, or OneRail’s nationwide network of 12 million couriers available 24/7/365.
- Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
- Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time and provide feedback through a customer-branded interface.
Regular, Full-time Team Member Benefits
- Competitive base compensation
- Health and wellness Insurance with generous company contribution (medical, dental, vision)
- Company-paid life insurance, short-term and long-term disability
- 4% 401K match with immediate vesting of Company match
- Continuing Education Opportunities
- Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
- Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
- Generous Company-paid Holidays
- Relaxed/casual work environment
- Standing desks
- Recreational and Video games
- Large breakroom and lounge
- Stocked kitchen and fridges
- Cappuccino machine
- Onsite restaurant and daily food trucks
- Offices conveniently located with quick access to I-4, SR-528, and Florida's Turnpike
- Ample free parking
While OneRail allows remote work for certain posted roles, noted as "Remote Work Available" on the Company's website, a core requisite for all roles is that team members be willing and able to occasionally travel to OneRail's Orlando, Florida headquarters. All team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.
To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/
