Case Manager

PURPOSE OF POSITION: To provide case management services and clinical support to clients to ensure that effective treatment and documentation is completed and maintained for the program. To draft, compose and/or review clinical documentation (service notes, service plans, assessments, quarterly progress summaries. Assists in completing required preauthorization documentation to continue services), Refers, clients to alternate resources Assists with training paraprofessional staff and participate in overall management, treatment, and quality assurance teams. Provide supervision and psychotherapy when necessary. 

Services include but are not limited to the following: Crisis Stabilization, Mental Health Skills-building, Psychosocial Rehabilitation and Substance Abuse Services. Specifically, but not exclusively, Case Manager will oversee client services and provides assistance with activities of daily living, and to fulfill the goals and objectives listed in the Comprehensive Assessment and Individualized Service Plan and comply with all required activities covered by Medicaid and Licensing to meet and/or exceed eligibility requirements. 

ESSENTIAL QUALIFICATIONS:  

1. Has any combination of education and experience equivalent to graduation from an accredited college or university with a bachelor's degree in Psychology, Social Work, Counseling, Human Services, or closely related field of study. At least one year of professional and clinical experience.
2. Must maintain standing as a Qualified Mental Health Professional as required by the Department of Medical Assistance Services (DMAS) and the Department of Behavioral Health and Developmental: Services (DBHDS).
3. Experience working in a supervisory capacity with the human services field is preferred.
4. Experience with adults in community-based programs.
5. Excellent communication skills as well as an ability to work with a variety of people in providing the highest level of therapeutic counseling services.
6. Regular and predictable attendance and regular meet client counseling requirements for clinical services.
7. Must be able to successfully pass State, Federal, and Central Registry background reviews.
8. A valid Virginia's driver's license, good driving record, and with personal auto insurance.
9. Knowledge of health and safety precautions. Certification in basic first-aid, CPR, crisis intervention, and medicine administration.

ESSENTIAL FUNCTIONS:  

While the most essential functions are outlined below, responsibilities include but are not inclusive of tasks which the Case Manager shall provide. 

Supervision 

1. Participates in all supervisory meetings appropriate for job function.
2. Provides support to the Counselors by ensuring training goals are implemented and evaluated and material and supplies are available to effectively work with the clients. Identifies training needs and provides or arranges training for staff in program policies and procedures. Tracks participation of staff in training necessary for continued licensure or to ensure staff members are properly trained.
3. Supports and implements the policy and philosophy of the agency and program.

Case Management & Documentation 

1. Reviews psychological, educational, familial, vocational, substance abuse, and program assessment records as well as DSM-V diagnosis. Secures and reviews hospital, court, and prior placement files of potential candidates for programs.
2. Participates in treatment teams and provides input and observations. Provides assessments.
3. Acts as advocate and presenter of client at multi-disciplinary sessions.
4. Collects documentation, verifies information provided and that the documentation reflects the interventions as specified in the Individualized Service Plan (ISP).
5. Provides quality assurance to all clinical documentation with the goal of ensuring proper delivery of clinical services and accurate submission for billing.
6. Understands and navigates the use of ICA Notes as the primary software for client documentation. Reviews client charts in ICA Notes and ensures client chart compliance.
7. Ensures appropriate clients are transitioned into program housing and all appropriate documentation is completed. Conducts consistent facility inspections to ensure that the clients maintain a habitable living environment.
8. Manages optimal billing opportunities, maximizing billable hours for valid client needs and ensuring all areas of compliance are met. Maintains documentation and ensures that charts are complete to maximize revenue from billing.
9. Prepares reports, business correspondence, and assist in the development of new procedures. Presents information effectively and responds to questions. Compiles and prepare data on clients served. Prepares correspondence to clients.
10. Facilitates client group sessions that foster education and supports goals of the service plan.
11. Works collaboratively with other departments.
12. Maintains knowledge of current trends and developments by reading appropriate professional periodicals, professional journals, or governmental regulations.  Demonstrates a commitment to one's personal and professional growth, i.e., training, seminars, and conferences.

1. Performs additional duties as directed.

KNOWLEDGE, SKILLS, AND ABILITIES: 

1. Working knowledge of therapeutic counseling techniques, and crisis intervention strategies, and ethics as they apply to intervention programs for the mentally ill, developmentally delayed or physically disabled. Experience working with adults and children with a mental health diagnosis.
2. Ability to support staff by effectively communicating instructions, providing solution-oriented strategies, and resolving conflicts.
3. Ability to work independently while requiring little supervision.
4. Maintain a creative edge and inspiring posture to motivate Counselors and clients.
5. Ability to research available community resources and of their organization, purpose, and use.
6. Ability to establish and maintain effective, cooperative working relationships with professional staff, subordinates, clients, their families, and other agency representatives.
7. Ability to maintain clinical records (manual and electronic) and prepare related reports.
8. Ability to express ideas effectively. Ability to write routine client progress reports and correspondence that conform to the prescribed style and format. Ability to effectively present information before individuals, groups of persons, parents and/or guardians, state officials, and other employees of the organization. Strong ability to effectively communicate with the people supported and the public. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
9. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to analyze and conclude from information, solve practical problems, deal with variables. Ability to deal with problems, in standardized situations.
10. Flexibility to ensure meeting client needs and organizational needs.
11. Successfully complete other training as may be required or amended by company policy, particularly as it relates to state and federal regulation changes and revisions. Ability to use personal computers and working knowledge of Microsoft Office Suite applications. Maintaining a valid Virginia driver's license and good driving record. Ability to operate a car or van.
12. Ability to develop organizational and communication skills that fosters TEAMWORK.

 EQUIPMENT TOOLS AND WORK AIDS: Working knowing of Microsoft Office Products to include Outlook, Work, Excel, and web-based case management software. 

 SHIFT:  Exempt/Salaried position. 

SALARY:  Commensurate with experience and performance. 

PHYSICAL DEMANDS: The physical demands described above are representative of those that may be necessary by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, feel objects, tools, and controls; talk and hear; taste and smell. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and get up and down off the floor.  

The employee must regularly lift and/or move up to 20 pounds occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.  

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to qualified individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly in the community, in client residences, and in the office type setting with varying degrees of background noise, usually less than moderate. Lighting and ventilation are available as found in an office environment or normal home setting.  

Smoking is not permitted; inside any company owned/operated facilities or vehicles. The employee may occasionally work in 9utside weather conditions and is occasionally exposed to wet and/or humid conditions in transporting to community facilities.  

This job description in no way states or implies that these are the only duties to be performed by the jobholder. He/she will be required to follow any other instructions or perform any other duties as requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential elements may change when necessary.