Supervisor, Risk Management

Job Description

Job Description

Position Summary

OneSpaWorld is a worldwide provider and innovator in the fields of wellness, beauty, rejuvenation, and transformation at sea on cruise ships and on land at resorts.  The company is dedicated to maintaining the highest quality standards and service delivery and is continually evolving to include all aspects of health and beauty while focusing on new advances within the wellness industry.

Essential Duties and Responsibilities

• Guest Claims :   Review and respond to guest claims for OneSpaWorld. Create files and gather information per the claim checklist. Finalizes claims promptly by completing research or requesting further information from providers, claimants, other departments, and relevant parties. Negotiate claim settlements.
• Crew Claims : Review and respond to crew claims. Create files and gather information per the claims checklist to evaluate the claim and determine if maintenance and cure benefits are owed, and the status of the same. Process claims by requesting further information from providers, claimants, or other relevant parties to approve or deny the claim.  Consult with health providers to determine the medical standing of the claimant and reimburse expenses and maintenance payments.  Negotiate settlements.
• Existing Claims :   Continually review for accuracy and updates records as new information is presented. Responsible for managing pending files and creating correspondence relating to claims. This includes reaching out to various departments if additional information is required as part of the claim investigation and includes recommendations for proactive safety measures to mitigate future losses.
• Reporting : Monthly processing of reports to determine if any proactive measures are necessary based on the completed report.

Qualifications

Knowledge and Skills

Style And Culture

Nurture Employees                                              Play as a team                                                 Find a Way or Make One

Do the Right Thing                                               Better Tomorrow Than Today                 Simple and Fast

Open and Honest Communication                   Pay It Forward                                              Walk the Talk

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