IT Specialist

IT Specialist

Location : Hybrid, Alpharetta, GA

Employment Type : Full-Time

Compensation : $60,000.00 - $75,000.00 (Range applies to US candidates only) Benefits / Variable Comp / Equity - Range may vary based on experience. Benefits Offered : Vision, Medical, Life, Dental, 401K

Summary

The IT Specialist will be responsible for assisting internal employees with hardware and software needs. This role primarily involves responding to employee support tickets, setting up and maintaining workstations, and supporting tasks assigned by the internal IT infrastructure team. The ideal candidate will work effectively within a small team, collaborate on shared responsibilities, and engage with internal staff and managers to maintain the company's IT infrastructure.

Primary Duties and Responsibilities

• Be available to provide support and service to our customers (internal).
• Provide efficient, effective, and positive customer support including incident troubleshooting and request fulfillment.
• Provide telephone, in-person, and remote online support to employees.
• Upon ticket submission, provide updates, status, and completion information to manager and / or users within ticketing system (ServiceNow).
• Assist in hardware and software setup for new-hires and existing employees (e.g. imaging and configuring laptops).
• Assist with equipment setup and troubleshooting onsite at local offices.
• Assist with meeting and conference support at local offices, local venues, and out of state venues as needed.
• Assist with projects as assigned.
• Properly update and maintain all existing and new processes and discoveries in knowledge base.
• Flexibility to address items outside normal business hours.
• Participate in 24X7 rotating on-call schedule.
• Assist internal IT team with other tasks as necessary.

Required Education and Experience

End-user support, including incident management and request fulfillment.

Preferred Education and Experience

Knowledge, Skills, and Abilities

Who We Are

OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

Benefits at OneStream

OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are :

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

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LI-Hybrid

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $60,000 - $75,000