What are the responsibilities and job description for the Customer Service & Sales Representative position at OneTouch Direct?
Company Overview:
OneTouch Direct is a leading provider of contact center solutions, established in 1998. We work alongside Fortune 500 companies, delivering outstanding service and a range of products designed to enhance customer satisfaction. We take pride in our unique culture and commitment to excellence.
Position Summary:
We are seeking a dedicated and professional Customer Service & Sales Representative to join our team. This position plays a critical role in managing customer interactions, providing exceptional service, and promoting our product offerings to meet customer needs.
Key Responsibilities:
- Respond to incoming customer inquiries with professionalism and accuracy.
- Resolve customer issues efficiently while ensuring a positive experience.
- Identify opportunities to upsell and cross-sell products and services.
- Maintain comprehensive records of customer interactions and transactions.
- Collaborate with team members to enhance customer experience and optimize service delivery.
- Minimum of 1 year of experience in customer service and sales preferred.
- Exceptional communication and interpersonal skills.
- Proficiency in computer systems and customer relationship management software.
- Strong analytical and problem-solving capabilities.
- Ability to work effectively in a fast-paced environment.
- Demonstrated ability to meet or exceed sales quotas and performance metrics.
- Weekly % Monthly Commission Structure
- Full-Time Hours: 40 hours per week schedule, with overtime opportunities! ·
- GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses! ·
- 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks! ·
- Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
- Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
- Benefits: Health Care Plan (Medical, Dental & Vision)
- Growth: Opportunity for professional advancement as we grow!
- Culture: Diverse, welcoming culture with Employee Resource Groups
