Site Director

As the Site Director you are the ultimate leader in the location, setting the tone for both the location leadership team and your associates. You’re responsible for driving a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand,

and strong community engagement. You’ll recruit new talent while training and developing your existing team, ensuring everyone is contributing at their highest potential and your location is operating efficiently and offering great experiences by your associates. You’ll foster an inclusive work environment where fun comes from success and learning, and everyone has a voice. You will live by the OTD values and use them every day. Must be flexible to work all hours of the call center including nights and weekends.

ESSENTIAL FUNCTIONS

• Thrive as a team player in a fast paced, high energy, change-oriented environment.
• Act as a business owner with an emotional connection to everything in the location and creating a great place to work environment for all employees
• Start each day focused on the one or two things that will have the greatest impact on the business.
• Meeting KPI goals by training, motivating, mentoring and providing ongoing feedback to team.
• Developing staff through weekly one on one sessions
• Provide enlightened leadership to the management teams to achieve desired service levels, expense control, employee development, key KPIs and including defining departmental policies, process and training.
• Develop and deploy standards appropriate to the business needs across all performance aspects; continually benchmarking performance against competition.
• Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals.
• Lead and direct activities, which will ensure ongoing evaluation of performance and continuous improvement initiatives to drive effectiveness and efficiency in the department.
• Perform financial analysis on an ongoing basis to include : budget preparation, volume forecasts, site incentives, and financial forecasts.
• Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and goals are clearly understood.
• Effectively and knowledgeably represent the site in all meetings and presentations as required.
• Works cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results.
• Maintain outstanding location condition and visual standards
• The list of functions may not be all inclusive and can be expanded to include other duties or responsibilities as needed.

REQUIRED SKILLS

REQUIRED COMPETANCIES

MINIMUM WORK EXPERIENCE REQUIREMENTS