What are the responsibilities and job description for the Patient Tele-Outreach Representative position at Oneworld Community Health Centers Inc?
The Patient Tele-Outreach Representative contacts patients/parents/guardians to schedule appointments for immunizations and/or Well Child Checks (WCC) and documents call-back/mail efforts in the Electronic Health Record (EHR). The Patient Tele-Outreach Representative routinely uses databases, websites, and/or personal communication methods to request and retrieve pertinent records from outside organizations. Information/data gathered is compiled, entered, and verified for entry into the EHR. The Patient Tele-Outreach Representative works with the clinical team to meet or exceed national benchmarks for immunization and WCC rates for OneWorld patients. The Patient Tele-Outreach Representative is also involved in other activities related to vaccines and the promotion of health and wellness.
This is a full-time, fully remote position. The schedule will be 40 hours per week; generally, Monday-Friday, 8:00am to 5:00pm.
- High school diploma or equivalent preferred.
- One or more years of data entry experience in a healthcare environment preferred.
- One or more years of sales or customer service preferred.
- Proficiency in both English and Spanish (reading, writing, and speaking) required.
- Proficient computer skills including alpha and numeric data entry as well as Microsoft Office products (Excel, Word, Outlook) required.
- Demonstrated ability to communicate effectively with supervisors and support staff to ensure that work duties are carried out.
- Demonstrated ability to complete tasks independently, utilizing good time management skills, with a high attention to detail.
