What are the responsibilities and job description for the Patient Tele-Outreach Representative position at Oneworld Community Health Centers Inc?
OneWorld Community Health Centers is a growing Omaha-based organization that employs over 500 people while still retaining a true family feel. Out of 1,400 Community Health Centers nationwide, OneWorld ranks within the top 2% in terms of clinical outcomes. It takes all of us, with our various talents and positions, to achieve results like this. Our employees are united by a desire to help the community, and it shows.
We are looking for a mission driven Patient Tele-Outreach Representative to join our team!
The Patient Tele-Outreach Representative contacts patients/parents/guardians to schedule appointments for immunizations and/or Well Child Checks (WCC) and documents call-back/mail efforts in the Electronic Health Record (EHR). The Patient Tele-Outreach Representative routinely uses databases, websites, and/or personal communication methods to request and retrieve pertinent records from outside organizations. Information/data gathered is compiled, entered, and verified for entry into the EHR. The Patient Tele-Outreach Representative works with the clinical team to meet or exceed national benchmarks for immunization and WCC rates for OneWorld patients. The Patient Tele-Outreach Representative is also involved in other activities related to vaccines and the promotion of health and wellness.
This is a full-time position located on our main campus (30th & L). The schedule will be 40 hours per week; generally, Monday-Friday, 8:00am to 5:00pm.
- High school diploma or equivalent preferred.
- One or more years of data entry experience in a healthcare environment preferred.
- One or more years of sales or customer service preferred.
- Proficiency in both English and Spanish (reading, writing, and speaking) required.
- Proficient computer skills including alpha and numeric data entry as well as Microsoft Office products (Excel, Word, Outlook) required.
- Demonstrated ability to communicate effectively with supervisors and support staff to ensure that work duties are carried out.
- Demonstrated ability to complete tasks independently, utilizing good time management skills, with a high attention to detail.
OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000 patients, please apply.
You can make a difference in your life and the lives of others.
OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.
Equal Opportunity Employer
