What are the responsibilities and job description for the Sr Technical Support Specialist and Training Coordinator position at ONICON Incorporated?
Job Description
Job Description
COME JOIN OUR TEAM!
We are a growing company that invests in our people, our products and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market and we have a great benefits platform that includes 10 paid holidays annually, PTO, 401K with employer match, flexible work scheduling together with a great positive culture! Full time employees (30 hours a week) have access to medical, dental, vision and other insurance offerings that includes employer paid life insurance.
Position Overview :
Pulsar Measurement has built an enviable reputation based on our customer centric ethos, which means Pulsar Measurement continues to attract a growing global customer presence. Pulsar Measurement is part of the TASI flow brand of companies. TASI Flow is a collection of world-class flow meter companies around the globe, producing flow meters and flow measurement solutions for a wide variety of industrial and scientific industries.
Pulsar Measurement has built up a well-respected brand in Water and Industrial sectors with a strong and growing portfolio of Ultrasonic sensing instrumentation for application in level and flow measurement applications.
A Senior Technical Support Specialist-Training Coordinator manages inbound phone calls and e-mails from customers, representatives and consulting engineers and is the subject matter expert on Pulsar Measurement products. In addition, the Senior Technical Support Specialist-Training Coordinator will initiate calls to customers to ask about technical issues with respect to orders, installations, and product concerns. The individual will support the sales team with virtual and onsite training sessions for representatives and customers on a wide range of Pulsar products and assist with webinars and tradeshows. The ability to speak and write well are of utmost importance for this position as the individual will be a liaison between engineering, quality and product management. This position requires a very service-oriented person, who enjoys helping customers resolve their measurement challenges and bring expertise to Pulsar Measurement products.
Responsibilities include, but are not limited to :
- Developing and maintaining strong technical and applications expertise with all Pulsar products.
- Maintaining expertise with Pulsar’s technical support systems, Return Merchandise Authorization (RMA) process, Quality Databases, and Engineering Change Notifications (ECN).
- Handling technical support calls and troubleshooting on new and existing product installations.
- Track and analyze technical concerns and able to escalate to engineering and product management as needed.
- Able to read and comprehend engineering specifications.
- Perform onsite and virtual training sessions.
- Support the Regional Sales Managers and Sales Application Engineers with advanced technical expertise and training sessions for high profile projects.
- Able to work cooperatively and provide feedback to the Product Management Team, Engineering, Quality, and Marketing with respect to the development of technical documentation, product improvements, and new product ideas.
- Participates in corporate training seminars, webinars, and tradeshows.
- Performing any other duties or responsibilities as requested by Supervisor or Manager.
Position Requirements :
Preferred Qualifications :
Commitment to People and Planet :
TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.
As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.
Traits :
Ability to uphold Pulsar’s mission and vision. Should be accurate and pay attention to details. Willing to take on tasks as directed. Willing to take the initiative when appropriate. Willing to be flexible as needed. Trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful.
Working Conditions :
