What are the responsibilities and job description for the Customer Service Representative position at Online Labels?

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Role Summary

Are you passionate about delivering customer service or looking to join the customer service field? Look no further and join our dedicated team here at Online Labels Group. Customer Service is crucial and you will learn industry knowledge to help our existing customers and potential new customers via phone calls or email support tickets. Want to learn more? Apply today!

Shift available : Monday-Friday : 11 : 00am-8 : 00pm

Training Shift : Monday-Friday 8 : 00am-5 : 00pm

Pay rate : $15-$17 Benefits :

Potential Monthly Departmental Bonuses
Medical
Dental
Vision
Paid Time Off (PTO)
401(k) with Company match
Holiday Pay
Supplemental Insurances (Cancer, Critical Illness, Accident, Short Term & Long Term Disability, Life Insurance)

Summary of Responsibilities

Manage incoming calls, tickets, and live chat messages from customers

Communicating with customers to ensure that all of their needs are understood and addressed

General administrative duties

Troubleshooting customer issues

Collaborate with other internal departments to ensure that they fulfill all customer requests

Guide customers to the correct service based on their business needs provided criteria

Required Skills

Excellent organization, attention to detail, and follow-up skills

Strong written and verbal communication skills

Strong typing and computer skills (40 wpm)

Ability to interface well with all levels of management

Ability to work well in a team environment as well as on your own

Self-motivated and solution-oriented

Customer-focused

Excellent analytical, problem-solving, and decision-making skills

Positive attitude

Ability to adapt to new technologies and processes quickly in ever-evolving systems

Excellent interpersonal skills and strong emotional intelligence

Experience Requirements

0-2 years in the same or similar role

Equal Employment Opportunity

At Online Labels Group, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Online Labels Group is proud to be an equal opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Salary : $15 - $17

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Customer Service Representative

What are the responsibilities and job description for the Customer Service Representative position at Online Labels?

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