Clinical Practice Coordinator

Who we are

OnMed is on a mission to significantly improve access to quality, affordable, and equitable care, especially in a world where both traditional and telemedicine channels of care are proving inadequate. OnMed’s patented CareStation is a virtual walk-in clinic where patients can get a personalized care experience in real time. Bottom line . . . we are a groundbreaking healthcare company with a singular goal - to make quality healthcare available to anyone, anywhere.

Who You Are

You are a motivated healthcare professional with a strong background in quality management for healthcare practices. Your expertise in maintaining quality analysis, auditing, training, and collaborating with clinical teams positions you as a key player. Your ability to handle multiple responsibilities and communicate effectively ensures that you contribute significantly to OnMed’s mission of delivering high-quality care.

What You Will Be Doing

• Conduct routine chart audits and other quality reviews to confirm the clinical staff are complying with all policy, procedures, and protocols.
• Collaborate with the Compliance Director on developing and implementing remediation plans for opportunities identified from all internal and external regulatory audits.
• Partner with the Director - Care Management to identify and execute on continuous improvement processes to enhance efficiency and effectiveness.
• Develop and maintain the training program and materials for Care Coordinators, Care Managers, and Collaborating Physicians.
• Conduct initial and routine training for all new clinical team members.
• Leverage reporting to monitor the performance of the third-party to verify they are meeting the quality and performance standards.
• Prepare documentation for our third-party partner(s) that outlines coaching opportunities for individual staff.
• Audit the setup of new client workflows to confirm they meet the client’s requirements.
• Execute user acceptance testing strategy and maintain comprehensive testing documentation for software updates to ensure system reliability and functionality.
• Support daily testing of the CareStation and respond to any support questions that may arise.
• Perform such other duties as may be assigned by the Director – Care Management at her discretion from time to time.

Knowledge, Skills & Abilities

• Minimum of three years of experience, with an interest in Healthcare Field and Career.
• Strong technology skills in healthcare systems and software, including Athenahealth.
• Ability to exercise independent judgment within policy and procedure guidelines established by the Company.
• Excellent organizational skills and attention to detail.
• Strong communication skills, with the ability to interact with patients, staff, and clients’ clinical teams.
• Ability to perform system testing and support user acceptance testing during software releases.
• Capable of managing multiple tasks and responsibilities in a dynamic environment.
• Ability to work collaboratively with the other Care Managers, Care Coordinators, and other stakeholders to achieve operational goals.
• Must be able to thrive in a changing environment.

Education & Experience

• Must have current license and credentials as RN or LPN; and
• Coding knowledge (CPC preferred, but not required).

The OnMed Employee Experience

OnMed offers a competitive salary and benefits package, including medical, dental, vision, and retirement plans. Joining OnMed provides a unique opportunity to contribute to our mission of enhancing healthcare access and quality through effective care management.