What are the responsibilities and job description for the Housekeeping Lead - 2025 Season position at ONP Snow Mountain LLC?
Housekeeping Lead
Snow Mountain, LLC is located in the spectacular Lassen Volcanic National Park in California. As one of the country's oldest national parks, Lassen is consumed with gorgeous hiking trails, picturesque lakes that afford fishing and kayaking, and cabins and campgrounds for the those that want to experience the rustic feel of the beautiful outdoors!
Summary of Position:
Assist with the management of the housekeeping and public areas department ensuring
outstanding service for resort guests.
Assist with the management of the housekeeping and public areas department ensuring
outstanding service for resort guests.
Responsibilities:
- Work with the housekeeping team to ensure high standards of cleanliness, hygiene and
- tidiness in rooms
- Determine routing schedule and delegate work flow and instructions to cleaning staff on a
- daily basis (ex: stocking closets, refill their closets with items for the next work day)
- Supervising the daily cleaning of assigned tasks, while working alongside staff to ensure
- the high standards of cleanliness as set forth.
- Follow/lead the schedule of tasks to be completed on a daily basis due to needs
- Continuously seek and make improvements to the overall housekeeping functions
- Ensure all staff performing housekeeping functions are properly trained in technique,
- quality, efficiency and safety
- Maintain supply levels, orderly supply closets, housekeeping vehicle, & housekeeping
- home base along with the other housekeeping staff.
- Fill out work orders when needed
- Deep cleaning of rooms during slow times and as needed.
- Attend staff training sessions and meetings as needed.
- Understand Company’s ISO (Environmental & Quality) management systems, policies,
- goals, and initiatives and meet the specific responsibilities within these areas.
- Other duties per Duties Checklist and as assigned.
Position Requirements:
- Excellent customer service and people skills
- Ability be able to assist in the supervision of employees
- Must be able to work a variety of day, night, weekend, holiday shifts
- Strong communication and interpersonal skills with the ability to interact with many types
- of personalities
- Must be effective at listening to, understanding, and clarifying the concerns and issues
- raised by co-workers and guests in stressful, high pressure situations
- Must be able to lift up to 50 lbs. and carry up to 25 lbs.
Education and Experience:
Education:
- High School Diploma or equivalent required
Experience:
- Minimum of 2 (two) years in the hospitality industry required
- Minimum of 2 (two) years management experience required
- Resort/National Park experience preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
