Income Maintenance Supervisor

Salary : $60,477.60 - $78,620.88 Annually

Location : Jacksonville, NC

Job Type : Full-Time

Job Number : 5452-02801 March 2025

Department : Social Services

Division : Medicaid Unit

Opening Date : 03 / 03 / 2025

Closing Date : 3 / 17 / 2025 11 : 59 PM Eastern

Job Description

Performs difficult administrative and technical work supervising employees who determine and / or re-determine applicants' and / or clients' eligibility for one of the income maintenance programs (intake, processing and review functions), and may also provide administrative and technical supervision to employees who review these cases for accuracy and / or quality review purposes and / or related work as apparent or assigned. Work is performed under the moderate supervision of the Income Maintenance Program Manager. Continuous supervision is exercised over Income Maintenance Caseworkers, Income Maintenance Specialized Caseworkers and / or Program Integrity Investigators.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Responsibilities

• Responsible for the supervision of Income Maintenance Caseworkers, Income Maintenance Specialized Caseworkers and / or Program Integrity Investigators who are involved in the intake, processing, and review of applications and recertifications to determine eligibility and accuracy for programs in the Economic Services division of the Department of Social Services which include : Food and Nutrition Services, Work First Family Assistance, Medicaid, Long Term Care (LTC), Community Alternatives Program (CAP), Special Assistance (SA), Child Care, Low Income Energy Assistance, Crisis Intervention.
• Plan short and long-range work operations, priorities, and goals within income maintenance casework units and / or the units assigned to review or investigate income maintenance workload.
• Assign and balance workloads within units to coordinate workflow; develops procedures and recommends minor organizational changes to improve efficiency.
• Provide on-the-job training for Income Maintenance Caseworkers, Income Maintenance Specialized Caseworkers and / or Program Integrity Investigators; conducts training needs assessments; arrange for employees to attend job-related training.
• Ensure all Income Maintenance Caseworkers and / or Program Integrity Investigators adhere to Federal and State standards regarding the quality of work required to process income maintenance cases.
• Coordinate all federal, state and county audits in Economic Services eligibility programs.
• Review and recommend agency standards for income maintenance programs.
• Evaluate staff performance and make recommendations regarding personnel action, counsel staff regarding performance and employee personnel policies.
• Performs assigned functions as a Disaster Ready Team (DRT) member.
• Performs related work as required.

Qualifications

Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of income maintenance manuals, forms, and documents used in determining eligibility for all program areas. Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. General knowledge of all agency and community programs and services which could affect clients / applicants. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to learn basic supervisory / management skills. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form.

Education, Experience, and Special Requirements

High school diploma or GED

Associates / Technical degree preferred

Minimum of 3 years' experience as an Income Maintenance Caseworker

Compensation will be determined based on qualifications, internal equity, budget, and market considerations.

Regular Onslow County employees have the ability to participate in a wide array of employee benefits including :

Health Insurance

Health Insurance is provided by BlueCross BlueShield of North Carolina and covers a wide variety of healthcare services.

Dental Insurance

Dental insurance is provided by MetLife to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance

Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames / lenses) and an annual eye exam.

North Carolina Local Governmental Employees' Retirement System

Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k

The County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave

Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave

Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays

County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

Teladoc Mental Health Services

The County provides Teladoc Mental Health Services to help employees and their families with personal, family and job-related problems such as depression, and substance abuse concerns.

Supplemental Benefits

County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit and click on the Benefits tab.

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

How many years of experience do you possess in Income Maintenance Casework?

Which of the following best describes your highest level of completed education?

Do you possess a valid driver's license?

Required Question

Salary : $60,478 - $78,621