IT Cluster Support

Ontex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribute in more than 110 countries through leading retailer private labels, as well as under our own brands.

Job Title: IT Cluster Support

Schedule: Monday - Friday, (8am - 5pm) must be able to work a flexible schedule

Location: Stokesdale, NC

Department: IT

Reports To: IT Infrastructure Lead

Job Purpose

Responsible for managing all cluster-related issues, ranging from configuration changes to troubleshooting malfunctions. This role requires close coordination with the local Infrastructure Lead. The primary objective is to align with business needs, ensuring that daily IT support is delivered promptly, efficiently, and with a customer-first approach. You will collaborate closely with the Global IT Cluster and other members of the local IT Group to ensure a seamless transition of new services and optimal support for all services within your scope. Being part of the IT organization, you will take a shared responsibility within project workgroups, defined by the IT Cluster Leadership. You will respect the boundaries of the IT rules & regulations.

Main Responsibilities and Key Tasks

• Take responsibility for infrastructure projects assigned to you.
• Provide assistance in local Servers, and Network Communications.
• Prepare and coordinate new hardware/software deployments and upgrades.
• Maintain and administer asset management within the location(s) under your responsibilities.
• Provides basic training to users on equipment operations. Instructs users on operation of local, company-based applications.
• Align on local business needs with local finance, plant, or country manager and IT Cluster Leader / responsible to ensure that both local business requirements and corporate initiatives are aligned.
• Translate corporate IT policies, rules, and regulations towards the local business under your responsibility.
• Consolidate and centralize all support documentation (support guides, vendor support documents & key support contacts). Review the documentation quarterly.
• Take the lead on implementing, planning and communicate on changes, new technologies, downtime and issues to both end-users, local business management as within IT, where applicable.
• Drive change through the organization by creating an open and honest communication platform, respect all IT procedures, embrace, and uphold digital safety and provide feedback when needed.

Educational Requirements

• Minimum 2-4 years' experience within a similar IT Infrastructure & Support function.

Prior Work Experience Requirements

• Solid problem-solving skills.
• Ability and desire to learn and evolve his or her skills.
• Hands on, proactive and responsible, with excellent interpersonal and communication skills
• Result-oriented, self-starting, self-motivated and able to work independently.
• Team working and collaboration attitude.
• Solid on Project Management knowledge.
• Strong customer service orientation (“Customer comes first” mindset).
• Stress resistant, flexible.

Solid knowledge on Infrastructural IT Landscape:

• Servers, PCs& storage configuration
• IP PBX administration and configuration (Mitel)
• Local configuration of AD (Active Directory)
• Virtualization Platforms experience
• Cloud Platforms (Azure, Intune, Office365)
• Networking
• Cisco Routing, Switching and Wireless
• Link Connections (MPLS, VPN, Internet)
• Security
• Palo Alto Firewalls
• Physical Installation
• Physical Layer Troubleshooting
• CCTV Systems – support and configuration

Job Complexity and Challenges

• Configuration and daily operation Network of firewalls, routers, switches, and access points.
• Monitoring of communications (MPLS, VPN, Internet)
• Monitoring of local infrastructure components (servers, storage)
• Support with infrastructure issues:
• PCs, Laptops, Printers, Scanners, and shop floor devices.
• Communication with local managers and with cluster IT Leader.

If you’re a results-driven leader with a passion for IT within the facility, we invite you to apply and become a key player in our continued success!

Ontex, USA Operations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 1 year (Required)
• Google Cloud Platform: 1 year (Required)
• IP networking: 1 year (Required)
• IT infrastructure: 1 year (Required)

Ability to Relocate:

• Stokesdale, NC 27357: Relocate before starting work (Required)

Work Location: In person