Demo

Lead Customer Account Manager

Ontic
Los Angeles, CA Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/7/2025

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Ontic offers a new lease on life for the aerospace and defense industry. We're dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal - whether that's serving our customers, helping each other, or volunteering in our local community.

Our team is looking for a Lead Customer Account Manager to join them. You will report to the Business Unit Leader and will have an onsite work schedule in Chatsworth, Ca

To be considered for the Customer Account Manager role, here's what you'll need to bring with you :

  • BS Degree
  • 2 years exp in Lead Role
  • Excellent Customer Service and Communication skills
  • Leadership Skills

As a Customer Account Manager, you will :

  • Responsible for serving as the primary customer contact and conducting day to day account management.
  • Develop tools and represent, manager, support the Customer Service team.
  • Responsible for managing customer relationships by following up on issues and opportunities through frequent communication
  • Initiate sales order review and track timeliness
  • Quote to price list and catalogues, per associated master contract requirements
  • Approve quotes based on authority matrix
  • Resolve customer complaints and escalate as necessary
  • Monitor order processing and on-time delivery metrics
  • Our Benefits :

  • Comprehensive medical insurance
  • Competitive PTO
  • Company 401K plan with up to 4% matched contribution
  • Annual bonus program (varies by level and discretionary based on company and individual performance)
  • Flexible working arrangements
  • Paid volunteering opportunities
  • Access to mental health champions across our sites
  • Commitment to development
  • Employee referral program
  • Salary Range :

  • 85,000-$100,000 / year, based on experience
  • LI-Onsite

    This position requires access to U.S. export-controlled information.

    EOE / AA Minority / Female / Sexual Orientation / Gender Identity / Disability / Veteran

    Compensation Pay Range

    85-$100k

    Please click here to review Ontic's California Consumer Privacy Act policy.

    Ontic Engineering and Manufacturing Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran

    Status, or any other characteristic protected by applicable federal, state, or local law.

    This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of the ITAR. The ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

    Salary : $85,000 - $100,000

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Lead Customer Account Manager?

    Sign up to receive alerts about other jobs on the Lead Customer Account Manager career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $78,252 - $113,319
    Income Estimation: 
    $168,296 - $226,155
    Income Estimation: 
    $103,275 - $152,386
    Income Estimation: 
    $133,333 - $194,768
    Income Estimation: 
    $163,109 - $236,284
    Income Estimation: 
    $130,351 - $192,268
    Income Estimation: 
    $168,526 - $245,699
    Income Estimation: 
    $60,382 - $85,313
    Income Estimation: 
    $109,535 - $156,850
    Income Estimation: 
    $78,252 - $113,319
    Income Estimation: 
    $71,143 - $86,536
    Income Estimation: 
    $73,461 - $153,404
    Income Estimation: 
    $104,545 - $161,038
    Income Estimation: 
    $130,351 - $192,268
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Ontic

    Ontic
    Hired Organization Address Creedmoor, NC Full Time
    We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways ...
    Ontic
    Hired Organization Address Hollywood, FL Full Time
    We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways ...
    Ontic
    Hired Organization Address Hollywood, FL Full Time
    We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways ...
    Ontic
    Hired Organization Address Chatsworth, CA Full Time
    We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways ...

    Not the job you're looking for? Here are some other Lead Customer Account Manager jobs in the Los Angeles, CA area that may be a better fit.

    Digital Marketing Manager

    Lead Dog Recruiting, Los Angeles, CA

    Customer Account Manager

    Red V, inc, Tustin, CA

    AI Assistant is available now!

    Feel free to start your new journey!