What are the responsibilities and job description for the MRO Customer Service Representative (Temporary) position at Ontic?
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. Specializing in precision engineering, MRO, and new solutions for parts at risk of obsolescence, Ontic has over 1,500 customers in the commercial, civil and defense aerospace markets. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.
Our team is looking for a MRO Customer Service Representative to join them. You will report to the MRO Customer Service Lead and will have an onsite work structure in Chatsworth, CA. This is a temporary assignment expected to last approximately 12 months with the potential of being converted to full-time permanent, based on business need and individual performance.
To be considered for the MRO Customer Service Representative opening, here’s what you’ll need to bring with you:
EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Compensation Pay Range
$21-23/hour, based on experience
Please click here to review Ontic's California Consumer Privacy Act policy.
Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R.
Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. Specializing in precision engineering, MRO, and new solutions for parts at risk of obsolescence, Ontic has over 1,500 customers in the commercial, civil and defense aerospace markets. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.
Our team is looking for a MRO Customer Service Representative to join them. You will report to the MRO Customer Service Lead and will have an onsite work structure in Chatsworth, CA. This is a temporary assignment expected to last approximately 12 months with the potential of being converted to full-time permanent, based on business need and individual performance.
To be considered for the MRO Customer Service Representative opening, here’s what you’ll need to bring with you:
- 2 years of customer service experience preferred
- Strong experience with ERP systems and Microsoft Office Suite (Excel, Word, Outlook)
- Excellent written and verbal communication skills with professional phone etiquette
- Strong organizational and problem-solving skills with a positive, customer-first attitude
- Serve as the main point of contact for assigned aerospace industry customers, ensuring excellent service throughout the repair process—from quoting to delivery and post-sales support
- Maintain accurate order status and backlog reports, including part shortages, lead times, and other delays
- Communicate quickly and professionally via phone and email to respond to customer inquiries regarding orders, quotes, shipping, and status updates
- Work cross-functionally with purchasing, quality, planning, warehouse, shipping, and other departments to resolve customer issues
- Ensure compliance with EAR and ITAR regulations for international shipments
- Process pricing and delivery for complex quotes and perform contract reviews for repair orders
- Support customer or agency audits as required
- Utilize ERP systems to manage customer accounts and maintain accurate records
- Comprehensive medical insurance
- Competitive PTO, holiday pay, and sick leave
- Company 401K plan with up to 4% matched contribution
- Annual bonus program (varies by level and discretionary based on company and individual performance)
- Flexible working arrangements
- Paid volunteering opportunities
- Access to mental health champions across our sites
- Commitment to development
- Employee referral program
EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Compensation Pay Range
$21-23/hour, based on experience
Please click here to review Ontic's California Consumer Privacy Act policy.
Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R.
- 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.
Salary : $21 - $23
