What are the responsibilities and job description for the Deskside Technician position at OnwardPath Technology Solutions LLC?
Deskside Technician
Location : Mount Vernon, IN Onsite
Long Term Contract
Technical / Functional Skills
Knowledge of computer hardware
Knowledge of SCCM / Intune
Working technical knowledge of current protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and OEM guides.
PC Imaging
Experience Required :
2 years of providing deskside support
Hands-on hardware troubleshooting experience.
PC Data backup and restoration
Worked as PC configuration technician
Vulnerability remediation and patch management
Infrastructure hands and feet support
Roles & Responsibilities :
End to End management of PC lease schedules.
Warranty / Non-Warranty Hardware Repair in coordination with Hardware Manufacturer.
Operating System maintenance, patching, upgrades.
Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits
End User Ticket triage and resolution.
Hands and Feet Telepresence Support.
PC config support
Assists with configuration and testing of new hardware and software implementations.
Install OS, updates, applications, images and other software to customer standards and requests as required. Configure and install components into customers PCs.
Track computer equipment (by asset tag and serial number) by location.
Responsible for the shipping / receiving of materials and equipment.
Support for all executives
Assist Lab Technicians as they facilitate with Lab Software / Hardware Vendors and Security teams on software installs, reinstalls, vulnerability mitigation, patching and upgrades.
Install, replace or remove equipment, such as a router, server, switch, disk drive, memory, printers, etc.
Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter commands according to detailed instructions and relay system responses. Or allow remote control.
Willingness to provide support during off-hours or weekends for critical incidents
Willingness to travel to another site located ~50 miles away for any critical issue resolution.
Willingness to climb up to 6 feet ladders
Willingness to drive to another customer location (~45 miles) to provide support if required.
Generic Managerial Skills :
Demonstrated experience in working with multiple vendors.
Proven communication skills when working with other technical towers to work out issues.
Strong leadership skills when troubleshooting across multiple platforms and working out technical issues
Strong cultural awareness
Education :
High school / Diploma / Relevant technical certification
Uday Raj
Manager at Onwardpath
2701 Larsen Rd #BA142, Green Bay, WI 54303
Ph : 1 (920) 215-2233 | www.onwardpath.com
Certified WBE & MBE
