Business Operations Analyst

Overview

The Business Operations Analyst plays a key role in reviewing, overseeing and continuously improving our Support Operations, Client Management and Revenue Optimization processes for meetings and events to ensure they are efficient, effective, and aligned with our business goals.

Location

US

Scope

Global

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Education

Minimum required: Bachelor’s degree or equivalent experience.

Span of Control:

Reports to: Director of Operations M&E

Oversight:  This position has no direct reports

Roles/ Responsibilities

Process Ownership

• Take ownership of business processes and understand end-to-end processes and ensure alignment with organizational objectives.
• Identify, design, document, maintain, and continually improve business processes to enhance efficiency and effectiveness via documentation of business processes, including procedures, workflows, job aids, and playbooks.
• Collaborate with key stakeholders across departments to understand needs and requirements.
• Work closely with cross-functional teams to ensure seamless integration of processes and stay informed about technological advancements that could impact or improve business processes.
• Foster a culture of continuous improvement within the organization, by proactively seeking feedback and identifying opportunities for innovation.
• Develop and facilitate training for employees regarding changes in processes/change management.

Compliance and Risk Management

• Ensure that assigned processes comply with relevant regulations and industry standards.
• Identify and mitigate risks associated with the processes.

Analytics

• Responsible for oversight of business analytics for client engagements (QBRs/KPIs).
• Analyze business data to identify trends, insights and opportunities for improvement.
• Develop reports, dashboards, and visualizations to support decision-making.

Qualifications

  Minimum required:

• 3 years of Process Management (flows, process mapping, and work processes optimization) and business analytics.
• Curiosity and attention to details
• Excellent English skills are required.
• Proficiency in Visio and Excel
• Familiar with ticketing platforms such as Jira or similar systems.

Preferred:

• Strong communication skills.
• Strategic thinking and problem-solving abilities.
• Experience with an international company and/or cultures.
• Manages complexity.
• Balances stakeholders
• Understanding of Meetings and Events

Organizational Interlocks

  The role will interface with different stakeholders, specifically within Client Service and Technology/Product

Physical Demands/ Travel Required

Work associated with this position is sedentary in nature and performed indoors at a desk both in an office setting and remotely.

Travel for this position is less than 10%.

This position is hybrid, around 50% in office and 50% remote.