Technical Operations Specialist

Overview

The Technical Operations Specialist is a key member of the team and is responsible for the day-to-day operational business tasks and helping make sure the production systems are operating successfully.  This role will serve as an escalation point for any system related issues that take place and troubleshoot the issue through resolution.

The technical operations team is responsible for monitoring and validating critical jobs and other system processes to ensure successful completion. If any failures take place, the Technical Operations Analyst is responsible for troubleshooting and resolving the issue.

The role will interface with external customers, implementations, finance, client services, support operations, technology development, product, and other service delivery team members throughout our Onyx organization. 

Location

 Dallas Office or Remote US

Scope

Local

Education

Minimum required: Associate’s degree in computer science and/or related field

Preferred:  Bachelor’s degree

Span of Control:

Reports to: Director of Tech Operations

Oversight:  This position has 0 direct reports

Roles/ Responsibilities

• Ensure success receipt and integration of data, ensuring that agreed upon SLA’s are met
• Run SQL queries to produce reports and analyze datasets
• Review fixed length and variable delimited files
• Work with the implementations team to help set up new customers in the system and test the customer files for accuracy
• Understanding the multiple databases and tables our team supports along with the inbound files that feed into our system as well as the outbound files the system generates
• Identify, document, and report production defects
• Monitor and adhere to procedures defined for audit control requirements

Qualifications

Minimum required:  .

• 1 (one) plus years of experience with UNIX/Linux, including executing jobs from a command line
• 1(one) plus years of experience with SQL, including reading and writing
• Proficiency with laptop and desktop computers
• Proficiency with Microsoft Application Suite of Products
• Ability to understand program logic and being able to read code to help better troubleshoot an issue.

Preferred:

• Travel industry experience is a plus
• Cloud experience is a plus

Teamwork/Leadership/interpersonal Skills:

• Ability to work independently and with others
• Excellent verbal and written communication; ability to communicate effectively with internal and external stakeholders
• Excellent analytical skills for troubleshooting
• Critical evaluation skills with attention to detail
• Customer focused, with a strong sense of urgency and ability to follow up
• Ethical practice skills

Organizational Interlocks

This position will work closely with Business, Treasury, and other members within the technology team.

Physical Demands/  Travel required

Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.

While working from home, a stable internet connection is required.

Travel for this position is less than 10%.

This position is hybrid in office and remote.

While this position primarily works normal US business hours, some schedule flexibility is required to support an on-call rotation that is required to respond to and resolve critical production issues after normal business hours. Including weekend rotations.