Housekeeping House Attendant

Job Description:

Maintain the cleanliness and appearance of the hotel. Provide customers with quality service in a timely and friendly manner.

Summary:

The core job Duties & Responsibilities of the Houseman include but are not limited to:

• Keep hotel public areas inside and out, clean and stocked on an on-going basis throughout the shift and as scheduled or instructed by Housekeeping management
• Follow proper procedures when entering a vacant guest room. Collect, gather and remove all soiled linen and trash from the room.
• Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel
• Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks)
• Make deliveries to guest rooms for guest requested items such as amenities, rollaway beds, cribs, bedding, etc. as quickly as possible
• Deliver supplies and linen to room attendant carts, removal of trash and linen from room attendant carts, removal of trash and linen from checked out guest rooms
• Follow instructed procedures for entering a guest room when room is occupied by a guest
• If instructed perform basic maintenance such as change light bulb or batteries for the TV remote control 
• Adhere to the Housekeeping Department procedures for reporting maintenance problems found in the public areas and in the fitness center
• Adhere to the Hotel’s Key Control policy when handling your issued pass key card and other hard keys issued
• Adhere to the Hotel’s lost and found procedures in finding items in guest or public areas
• Adhere to the Hotel’s two-way radio procedures when talking on the radio. Follow procedure for checking out and returning the radio. Wear the designated earpiece for receiving radio contact
• Keep designated storage areas clean and orderly and follow instructions for stocking linen and/or supply closets
• Complete any special projects as given by the Executive Housekeeper or Housekeeping Management
• Follow instructions in use of all chemicals and cleaning agents, including the use of personal protective equipment
• Follow all Hotel and department safety rules as instructed by manager. Report any safety hazard immediately
• Report any on the job injury to your manager regardless of how minor you think the injury might be
• Other duties as assigned which may include performing duties other than those listed in this position description in the Housekeeping department or other department in the Hotel

The Guest Service Expectations for a Houseman include but are not limited to:

• Provide a proper greeting to the guest at their room, and announce what you are delivering
• Smile and greet the guests as you encounter them throughout your shift
• Keep your assigned areas clean and stocked throughout your shift
• Do not inconvenience the guests during your cleaning routines
• Assist other departments as requested
• Assist the guest whenever and however you can
• Your uniform is clean and properly worn with your name tag

The Desired Qualifications of a Houseman position include:

• Ability to complete assigned tasks without close supervision
• Previous janitorial or building services experience
• Willingness to help out in all areas of the Rooms department
• Ability to communicate over the radio in English
• Ability to understand and follow all safety related rules at all times while doing assigned tasks
• Ability to handle the physical aspects of the job, long periods of standing, lifting up to 50lbs, bending, twisting, etc.
• Must be able to work flexible schedule, including nights, weekends, and holidays

Benefits:

• Health insurance
• Dental Insurance
• Vision insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Employee discounts
• Paid time off
• Short Term Disability
• Complimentary Shift Meal
• Employer Provided Uniforms
• Hotel Discounts with OPL
• Discounts available for food beverage and retail outlets

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. 

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.