STAFFING COORDINATOR

Job Summary:

The Staffing Coordinator position ensures adequate and appropriate staffing of the home locations to meet the needs of the residents based on budget, census, as directed by administration. This role also assists the Human Resources department with various tasks, as needed.

Duties/Responsibilities:

Staffing/Scheduling Duties:

• Prepare work schedules and enforce compliance with company and industry labor requirements; Must complete a weekly schedule for all locations and post by noon on Fridays
• Complete weekly caregiving schedule while coordinating requests to ensure appropriate coverage of units
• Maintain daily tardy and absenteeism calendars
• Determine staffing shortfalls and report job vacancies and scheduling problems to Human Resources
• Create daily staffing reports incorporating staff call-offs, monitor employee performance, and submit weekly reports to management
• Report scheduling issues and job vacancies to management
• Identify company employee requirements and create a staffing strategy based on the census of the resident home
• Consult with administration and supervisors concerning the staffing/scheduling needs to assist in elimination/correction of problem areas, and/or improvement of services
• Make written/oral reports/recommendations to the Chief Operations concerning staffing and scheduling issues
• Review complaints and grievances pertinent to scheduling and staffing
• Confirm staff details and working hours to ensure accurate employee compensation
  1. Review timesheets each week for missed punches or errors; follow up with staff & managers to get more information
• Coordinate with payroll to verify staff details and working hours
• Answer employee calls regarding staffing/scheduling functions. Prepare written correspondence as necessary.
• Finds appropriate available staff for last-minute and emergency call-offs
• Responds to after-hour telephone calls with staffing issues for in-home staff

• Report to Chief Operations, all employees with excess tardiness or absenteeism by company policy

• Perform miscellaneous duties related to staffing

HR Duties:

• Assist Human Resources department with daily activities as requested
• Assist the HR department with hiring, training, and onboarding new employees
• Ensure newly hired caregivers have schedules prior to orientation date
• Provide each newly hired caregiving personnel with orientation schedule and assign staff member to provide orientation
• Follows up on new trainees and current staff in the locations to ensure that they are comfortable and supported
• Assist in interviewing caregivers when requested

Administrative Duties:

• Assist in maintaining a current listing of all resident care employee phone numbers
• Update the business office with the current posting of all home managers and phone numbers
• Assist employees in accurately completing forms (i.e., leave and day off requests, timecards, etc.) pertinent to scheduling and staffing

• Assist in the completion and filing of designated reports by established policies and procedures
• Ensure administrative functions are carried out promptly for an efficient operation
• Assist in standardizing the methods in which work will be accomplished
• Agree not to disclose residents’ protected health information and promptly report suspected or known violations of such disclosure to the Administrator
• Assist in recordkeeping and documentation of attendance and tardiness for employee performance appraisals
• Maintain confidentiality of all pertinent employee information
• Facilitate quality training program by communicating new hire training schedules to house manager and training staff who will participate in the training

• Attend in-service training programs as scheduled
• Office job duties that are given by the Office manager or Chief Operations Officer
• Other related duties and responsibilities that may become necessary to meet the needs of the company
• Provides constructive and timely performance evaluations

Required Skills/Abilities:

• Impeccable interpersonal skills and communication skills
• Excellent organizational and leadership abilities

• Develop and maintain a good working rapport with interdepartmental personnel, as well as other departments within the facility
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility

Education and Experience:

• Preferred: High school diploma or equivalent
• Must be 18 years or older
• Schedule management experience: 1 year (Required)
• Customer service experience: 1 year (Required)
• Computer skills: 1 year (Required)
• Previous experience with Microsoft Office Suite
• Previous caregiving experience (Required)