What are the responsibilities and job description for the Director of Behavioral Health position at Open Door Health Services?
Title: Director of Behavioral Health
Department: Behavioral Health
Reporting Relationship: Chief Medical Officer
Authority: Psychologists, LCSW, LMHC, Interns
Classification: Exempt – Full Time
Summary
As the Director of Behavioral Health, you will lead, manage, and oversee behavioral health services, ensuring the highest standards of care while supporting the organization's mission, vision, and values. This role combines strategic leadership, clinical oversight, and operational management to improve the well-being of individuals and communities.
Key Responsibilities
- Clinical Oversight:
- Provide clinical supervision of clinical staff and oversee decision-making for complex cases.
- Review and audit clinical notes to ensure quality and compliance.
- Work with BH operational lead to complete yearly provider performance reviews
- Program Development:
- Develop and implement new behavioral health processes and initiatives, including MAT and SUDS programs in coordination with BH operational leadership.
- Manage clinical risk and compliance, ensuring alignment with organizational policies.
- Operational Management:
- Co-Facilitate department meetings and oversee Provider performance metrics.
- Manage crisis response efforts, including afterhours calls, patient transfers, consultations, and escalations.
- Collaboration and Leadership:
- Build interdepartmental relationships to enhance the integration of behavioral health services.
- Act as the point of contact for senior leadership, ensuring the team’s voice is heard and supported.
Mission – Improve the Quality of Life of Others:
- Provide supervision and support to clinical staff, ensuring compassionate, evidence-based care.
- Oversee new behavioral health processes and programs, such as the MAT (Medication-Assisted Treatment) program, to expand access to life-changing services.
- Facilitate collaboration across departments to integrate behavioral health services effectively into the larger organizational mission.
- Manage clinical crises and ensure that patients and families feel supported during critical moments.
Vision – Be the Preferred Partner for Improving Well-Being
- Innovate and develop new programs that position the organization as a leader in behavioral health services.
- Build interdepartmental partnerships to foster holistic care and seamless patient transitions.
- Act as the voice of the behavioral health team, advocating for their needs and ensuring alignment with organizational goals.
- Monitor outcomes through metrics and analytics to continuously improve patient care and department performance.
Values – Esteem the Team, Maximize Potential, Do the Right Thing, Choose Compassion, Encourage Uniqueness:
- Provide guidance, mentorship, and support to clinical and non-clinical staff, fostering a collaborative and inclusive environment.
- Conduct performance reviews, offer constructive feedback, and support staff development.
- Oversee clinical training and internship programs, promoting professional growth.
- Implement policies and procedures that align with best practices and encourage high-quality outcomes.
- Ensure compliance with legal and ethical standards for behavioral health care, including record releases, court requirements, and confidentiality.
- Address clinical risk management issues effectively and transparently.
- Lead with empathy and professionalism, especially during crisis situations or when supporting patients with significant behavioral health challenges.
- Communicate interdepartmentally to ensure patient care decisions prioritize individual well-being.
- Support staff in addressing patient concerns with respect for cultural and individual differences.
- Collaborate on innovative approaches to improve behavioral health services, meeting diverse patient and community needs.
Education and Experience:
- PhD of, or Doctor of Psychology preferred
- Master's Degree required
- 5 years of leadership experience in behavioral health services with supervisory experience is preferred.
About you:
- Strong leadership, communication, and crisis management skills.
- Proficiency in developing programs and maintaining regulatory compliance.
- Ability to collaborate across teams and foster a culture of inclusion and excellence.
Physical and Environmental Requirements:
- Requires standing, walking or sitting for long periods of time. Occasional bending or stretching.
- Ability to use a computer, keyboard, and mouse for extended period of time.
- Ability to move around the office to access files, office equipment, and other work-related material.
- Ability to lift and carry objects up to 5 pounds, such as equipment and boxes of office supplies.
- Requires the ability to work in stressful situations.
- Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
- Typical office environment with moderate noise levels.
- Exposure to natural and artificial lighting.
- Ability to work in a space that may require occasional adjustments to accommodate different workstations or meeting rooms.
- While this position is based in an administrative office, our health centers come with occasional exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
