What are the responsibilities and job description for the Practice Manager position at Open Door Health Services?
Open Door Health Services is a not for profit, Federally Qualified Health Center. We provide comprehensive primary, urgent, and preventive healthcare services, as well as select specialty services and social support programs. Our physicians, nurse practitioners, behavioral health providers, and staff offer friendly, expert care for individuals and families throughout East Central Indiana-with or without insurance. Ability to pay is not a barrier to care. Services are offered at multiple locations in Muncie and Anderson.
We are hiring a Practice Manager for our Primary Care department at our 333 S. Madison Street Muncie, IN location. This position will lead and coordinate daily operations in a variety of patient care activities to ensure all operations within the clinic are functioning appropriately. The individual will assist in the delivery of health care and patient care management in accordance with scope and licensure and will take an active lead in facilitating identified performance improvement activities within the department. Will uphold ODHS Mission, Vision and Values.
Responsibilities (How this position enhances our Mission, Vision, and Values)
Mission – Improve the Quality of Life of Others:
Responsibilities (How this position enhances our Mission, Vision, and Values)
Mission – Improve the Quality of Life of Others:
- Works to ensure the reporting area(s) is operating effectively and efficiently in alignment with the mission, vision and value statements.
Vision - ODHS preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live:
- Develops and monitors reports and analytics relative to effective departmental decision making, quality control, and performance improvement.
- Works with management and other department leaders in developing, preparing, and evaluating, and improving programs and activities of ODHS.
- Leads and facilitates identified performance and quality improvement initiatives within the assigned department.
- Works with Operations Manager and other members of leadership to identify, plan, implement, and evaluate projects designed to improve operations, enhance patient care, and expand services.
- Adheres to the standards and policies of the Organizational Privacy/Security and Compliance guidelines and other State & Federal laws. This also includes reporting to the Compliance Officer, Privacy Officer, supervisor, or suggestion box any suspected unethical, fraudulent, or unlawful acts or practices.
Values - Esteem the Team, Maximize Potential, Do the Right Thing, Choose Compassion, Encourage Uniqueness:
- Responsible for hiring, evaluating, and disciplining reporting staff.
- Responsible for oversight of departmental orientation, training, and follow up with staff to ensure staff understand desired results associated with duties and resources available to achieve results.
- Responsible for acting as the first line of escalation to actively mitigate, escalate, and resolve customer service and staff complaints.
- Provides leadership for the development and enforcement of policies/procedures.
- Maintains knowledge and compliances with personnel, nursing, medical and clerical policies, and procedures.
- Participates in planning, problem solving, continuing education and professional growth of staff.
- Motivates and trains staff to achieve peak productivity and performance.
- Performs other required duties as assigned in accordance with scope and licensure.
About you:
- Skill in exercising initiative, judgment, discretion and decision-making to achieve organizational objectives.
- Ability to strongly embrace and personify the mission, vision, and values of Open Door Health Services.
- Ability to demonstrate professionalism and superior customer service with patients, co-workers, and administration.
- Ability to clearly communicate, direct, prioritize, and delegate work in accordance with ODHS policies and procedures.
- Ability to lead and motivate a team.
- Knowledge of various software programs including Microsoft products, electronic medical records, and practice management systems.
- Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
- Requires the ability to work in stressful situations.
- Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
Typical Working Environment: Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment. Tasks involve contact with blood or body substances.
Education:
Required: High School diploma and certification or degree in a health-related field of study.
Preferred but not required: Indiana State Nurse License.
Experience:
Required: 2 years of progressive leadership experience in a healthcare setting.
Preferred: 5 years of work experience in the health care arena in a clinic or office setting. Experience using recognized quality improvement techniques such as LEAN, PDSA cycle also preferred.
Certificate/License: CPR & First Aid certification, TB certification is a plus at hire, required to be maintained through ODHS post hire.
