What are the responsibilities and job description for the Resource Navigator position at Open Door Mission?
Job Description
Job Description
You may already know that we are a faith-led agency, providing compassionate, person-centered care to individuals and families experiencing homelessness, trauma, addiction and other life troubles through residential or emergency housing and programs, and a food and clothing community service. Our objective is to nurture and grow existing programs and services and implement the best practices to meet the needs of our clients - all while sharing the Gospel message.
What you may not know is that in order to serve our community well we must serve our employees well. Open Door Mission is a 2021 and 2022 recipient of the Rochester Top Workplace Award. Our compensation package includes a 70% contribution towards health care premium, free dental, vision, and supplemental disability insurances, mental health support through a robust employee assistance program, as well as up to 5 weeks paid time off per year.
Summary
Under the direction of the Program Manager, the Resource Navigator provides case management focused on assisting individuals experiencing housing instability. This role emphasizes community resource navigation, client advocacy, and service coordination to support individuals seeking support, both internal to the agency and community at large. While the Resource Navigator is not responsible for a case load, the Resource Navigator is a highly visible and client facing individual and must represent the Open Door Mission's five values of Faith, Family, Community, Compassion and Stewardship and in alignment with the purpose of Restoring Hope and Changing Lives.
Duties & Responsibilities
- Conduct comprehensive client assessments, including VI-SPDAT evaluations for shelter guests
- Develop individualized service plans addressing housing barriers, social service needs, and client-driven goals
- Facilitate and support housing applications, DHS enrollments, IDs, ODM referrals and other community resource referrals
- Educate clients on tenant rights and responsibilities, assist in lease application processes, and liaise with landlords to mediate concerns as needed
- Document and maintain accurate client case notes in compliance with agency and regulatory standards
- Participate in case reviews and interdisciplinary team meetings to coordinate client care
- Track client progress and compile data for reporting to the Community Hub Manager
- Escalate concerns to the Manager for advanced mediation and / or Out of Service decisions
- Provide de-escalation support, notify security when necessary, and contact emergency services when appropriate
- Maintain work area cleanliness and inventory of essential supplies
Competencies & Qualifications :
Education & Experience :
Fully In-person, with no remote possibilities.
