Demo

Residency Liaison

Open Door Rentals and Real Estate
Fort Wayne, IN Part Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 3/10/2025

Job Overview:

The Residency Liaison will provide a high level of support and service to new and departing residents during their moving process. This position involves assisting residents with move-in and move-out logistics, ensuring smooth transitions, and addressing any needs or concerns to guarantee a positive experience for all. You will be a key point of contact for residents and the property management team. This part-time position requires availability from 9am-2pm Monday thru Friday with a pay rate of $16.00 an hour. This position will be located at our Fort Wayne office Monday-Thursday and in our Auburn office on Fridays. Training will take place in our Auburn office. No remote work



Key Responsibilities:

  • Move-In Support:
    • Greet new residents, coordinate move-in logistics, and explain amenities.
    • Ensure residents receive necessary information, keys, and access to all services.
    • Assist with the setup of utilities and community services as needed.
    • Assist with portal set-up
  • Move-Out Support:
    • Coordinate move-out logistics, verify keys, receipts, and the proper completion of move-out paperwork.
    • Create work orders when needed.
    • Correspond with residents by sending reminders and keeping with timelines.
  • Customer Service:
    • Serve as the primary point of contact for residents during move-in and move-out.
    • Maintain communication with residents, management, and contractors to ensure all needs are met.
  • Administrative Support:
    • Maintain records of move-in/move-out schedules.
    • Initiate inspection reports and maintenance requests.
    • Ensure that all paperwork, including lease agreements and move-in forms, are completed accurately and on time.
    • Support with other administrative tasks as assigned by management, such as answering phones and collecting payments.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service, hospitality, or property management is a plus.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Excellent communication skills, both written and verbal.
  • Ability to handle sensitive information that must remain confidential.
  • Friendly and professional demeanor, with a focus on providing exceptional customer service.
  • Ability to problem-solve and work independently, as well as within the team.
  • Familiarity with residential property management software is a plus, but not required.
  • Valid driver’s license with reliable transportation.
  • Familiar with Google workspace apps including Docs and Sheets.

Physical Requirements:

  • Ability to walk, stand, and lift up to 25 pounds.
  • Comfortable with working in a fast-paced environment with variable duties.

Salary : $16

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