Case Manager I

Job Purpose:
The Case Manager provides services to Ryan White and MAI eligible clients to assist clients in accessing medical care and supportive services.

Essential Job Functions including, but not limited to:
1.Satisfies Core Competencies
•Accepts responsibility for ensuring that performance meets the standards of the professional, ethical and relevant legislated requirements.
•Adheres to the Ryan White Standards of Care and agency policies in the provision of services to clients.
•Demonstrates cultural competency and commitment to patients.
2.Case Management
•Assess clients for eligibility and appropriateness in receiving Ryan White or MAI funded Medical or Non-Medical Case Management. Ensure clients are assigned and serviced accordingly.
•Conduct comprehensive assessment of strengths that may assist with barriers that may inhibit clients from accessing medical care, medication, and other supportive services.
•Utilize evidence-based techniques, including trauma informed care and motivational interviewing, to interact with and provide support to clients.
•Work with client to develop individualized care plans unique to each clients’ needs to address barriers to medical care and clients’ ability to live at their maximum capacity. Monitor, evaluate, and review care plans regularly with clients to assess progress with and appropriateness of care plan to meet client needs.
•Remain knowledgeable of available public and private community resources.
•Provide and follow up on referrals to community services, including advocating for clients and problem solving with community agencies.
•Attend medical and supportive services appointments with clients providing support and education.
•Conduct home visits with clients to monitor progress with care plans and assist clients in removing or alleviating barriers to completing steps on care plans.
•Participate in case conferences to assess needs and coordinate services.
3.Other Duties 
•Maintain patient confidentiality and comply with all federal and state health information privacy laws.
•Participate in ongoing quality improvement objectives.
•Resolve or address client requests within a timely manner.
4.Reporting and Program/Staff Development 
•Document all services and contact in the client record.
•Attend all mandatory meetings and trainings assigned by supervisor.
•Collaborates with team members and leadership in reviewing program and departmental policies and procedures annually and amend as needed.
•Complete 16 hours of HIV orientation training and 24 hours of annual training.
•Maintains CEs as required by applicable licensing body.

Required Education:
•Bachelor's degree required.
• At least One (1) year of paid post-degree experience in direct service to target population

Skills, Licensure and Knowledge Requirements: 
•Current Basic Life Support (BLS) Certification required

Physical Demands: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach
•Specific vision abilities required include close vision requirements due to computer work
•Light to moderate lifting is required

Work Environment: 
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
•Ability to work in a confined area.
•Ability to sit at a computer terminal for an extended period of time.

Travel or Special Requirements:
Driving during the workday as well as local or out of state travel may be required to perform job duties.