Workstation Specialist to support Laptops, Macs & Peripherals.

100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120)

JD:

Title: Workstation Specialist to support Laptops, Macs & Peripherals. Job# 761463

Client: State of PA, PennDOT, Harrisburg

Rate: $30/hour on 1099 or $25/hour on W2

***This requisition requires only a virtual interview via Teams with video-enabled.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
***This requisition's current PO is funded through 6/30/25, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/25-6/30/26.***
***Start date for this position is as soon as possible.***
***Do not resubmit candidates from previously released req #s 36, 27, 20 & 757937.***


This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120).
There is metered, on-street/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. The work hours for this position will be 7:30 AM 4:00 PM ; half hour lunch hour can be taken anytime between 11 AM 12:30 PM.

• Dress Code: Business/Casual. No shorts, flip flops, graphic t-shirts, etc.. Khakis, jeans, polos, casual athletic shoes are okay.

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.


Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

SKILLS:

Deploying PC s and providing support to end users in a large enterprise environment (1,000 PC s ).

Required 3 Years

Develop, test, maintain PC images. Required 3 Years

Experience supporting PC s in a large domain environment. Required 3 Years

Install and configure PC hardware and peripherals. Required 3 Years

Repair PC s by replacing hard drives, motherboards, memory, etc. Required 3 Years

Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC s, laptops, and Apple OSx MAC s. Required 3 Years

Knowledge of Active Directory and experience troubleshooting GPO s and name resolution. Required 3 Years

Experience with managing profiles and certificates on Microsoft Windows PC s, laptops, and Apple OSx MAC s. Required 3 Years

Experience supporting Microsoft Windows PC s, laptops, and Apple OSx MAC s using remote tools (SCCM remote, RDP, ARD) Required 2 Years

Application Support for MS Office 365 on Microsoft Windows PC s, laptops, and Apple OSx MAC s.

Required 2 Years

Experience integrating Macintosh systems into an Active Directory Domain environment.

Required 1 Years Scripting with VBS and PowerShell Highly desired 2 Years

Configuration Management Console queries and reporting. Highly desired 2 Years

SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years

Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years

Microsoft Certification. Highly desired 2 Years

Able to communicate in a clear manner. Desired

Change oriented improve processes and confront difficult circumstances in creative ways. Desired

Demonstrated customer focus; building strong customer relationships. Desired

Effectively evaluate information to make correct decisions. Desired

Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.

Desired

Strong team player collaborate with others, be open to other ways of doing things. Desired

Interested in emerging technologies demonstrated through training and attending technical events.

Desired