IT Support Specialist

The Company:

Czarnowski is one of the four studios of the Czarnowski Collective. It combines operations, strategy, design, and fabrication to create exhibits and events that engage communities, generate brand enthusiasm, and educate consumers. It’s been over 75 years since we opened our doors, but we’re still not resting on our reputation or accolades. We’re wondering “what if...” anticipating what’s next and embracing our role within the Czarnowski Collective as forward-thinkers for forward-thinking brands.  

Joining the Czarnowski Collective means the opportunity to be more than a number, more than a job title, more than a spectator. We are a collective of dreamers and thinkers, doers, and makers…and we’re searching for more of the same to join the ranks.

The Purpose:

As an IT Support Specialist, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for over 800 employees in nearly 20 locations. This will allow you to learn and work with various equipment and issues, including desktops, laptops, network connectivity, Windows and Mac software, and much more.

The Job:

• Provides support to internal end users to diagnose and resolve hardware and software issues.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors trouble tickets via help desk software to ensure a timely resolution.
• Supports users on multiple operating systems (Microsoft Windows, Apple Mac OSX, Apple iOS, Google Android)
• Installs and troubleshoots endpoint applications such as Microsoft Office and line-of-business application
• Supports and troubleshoots cloud services such as Box.com, Adobe Creative Cloud, Office365, Smartsheet and Microsoft Teams
• Troubleshooting and support of mobile phones, mobile data hotspots, and tablets on both iOS and Android
• Troubleshooting of Office365-based Outlook email and mobile email clients
• Troubleshooting of basic network connectivity such as connecting to WiFi
• Printer and print driver installation and troubleshooting
• Redirects problems, requests, and documents to appropriate resources
• Identifies and escalates situations requiring urgent attention
• Stays current with system information, changes, and updates
• Maintains inventory controls of all hardware issued to end users
• Organizes and tracks equipment in stock

The Person:

• Must be authorized to work in the US
• Requires associate degree or equivalent experience
• Knowledge of Microsoft and Apple operating systems is required
• Must possess excellent communication skills
• Should be customer-oriented and results-committed
• Must be able to learn quickly and retain information
• Must be able to work independently and proactively       
• Must be able to lift and carry up to 35 pounds
• Must be able to perform equipment placement and cabling underneath desks and behind racks
• Must be able to work in a dusty environment in either heat or cold for short periods
• Must be able to sit for extended phone calls in an open cubicle environment with common office sounds (other conversations, fax machine, ringing phones, etc.)
• Minimal travel to other offices to do in person support (couple times a year)

What we offer:

• Medical, Dental, and Vision benefits effective within 30 days (or less) of your start date
• 401K matching with no vesting period (you are fully vested as of day 1)
• Generous Paid Time Off (PTO)
• Paid Holidays
• Collaborative Work Environment

Collective Culture Core Values:

We recognize that the success of our business rests with the skills and efforts of our people, and in return for their contributions, our employees can expect a flexible work environment that delivers on the 10 principles that define our company culture:

• We celebrate creativity, curiosity, innovation and imagination.
• We are humble and respectful.
• We act with honesty and integrity.
• We empower and trust one another.
• We embrace individuality and an entrepreneurial spirit.
• We champion initiatives that bolster diversity, equity and inclusion.
• We prioritize safe, ethical and sustainable business practices.
• We foster a culture of meritocracy - rewarding skills and abilities, instead of influence.
• We always deliver.
• We don’t take ourselves too seriously.

Through several existing and future initiatives, Czarnowski Collective is exploring thoughtful and creative ways to embrace individuality, and more effectively champion diversity, equity and inclusion across our network.

EEO Statement

Czarnowski Collective is proud to be an Equal Opportunity Employer. We don't just accept difference – we honor, nurture, and celebrate it! All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We don’t discriminate based on race, religion, color, national origin, sex/gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.