What are the responsibilities and job description for the Dispatcher position at Open Systems Inc.?
Detailed Job Description
Job Title: Dispatcher
Duration: 3 Months Contract with the possibility of extension.
Location: Denver, CO, 80239 (100% Onsite)
Work Hours - 7 am-4 pm (1 hour lunch) or 7:30 am-4 pm (30-minute lunch)
Position Summary: Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.
Principal Responsibilities
Required: HS; PREFERRED: ASSOCIATES MINIMUM YEARS OF EXPERIENCE NECESSARY: 0-5 years
Additional Information
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!
Job Title: Dispatcher
Duration: 3 Months Contract with the possibility of extension.
Location: Denver, CO, 80239 (100% Onsite)
Work Hours - 7 am-4 pm (1 hour lunch) or 7:30 am-4 pm (30-minute lunch)
Position Summary: Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.
Principal Responsibilities
- Ability to prioritize calls and leverage appropriate workforce.
- Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by a technician.
- Respond to customer difficulties with billing and service.
- Communicate work orders, messages, or information to or from supervisors, or technicians.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Assign a technician working in the area and a work order or purchase order number.
- Upon work completion close the ticket and contact the customer for feedback about the task performed & the quality of the work.
- Respond and review calls taken by the call center.
- Obtain COD information and notify credit to send an application for credit approval to new customers
- Additional responsibilities as assigned.
Required: HS; PREFERRED: ASSOCIATES MINIMUM YEARS OF EXPERIENCE NECESSARY: 0-5 years
Additional Information
- Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment.
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational, and time management skills, and high attention to detail
- Flexibility to work outside normal working hours, as required.
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
- High level of professionalism and diplomacy
- Strong customer-focus skills
- Excellent telephone and communication skills. Ability to handle a high volume of telephone calls.
- Demonstrated ability to make decisions, learn quickly, thinking rationally and exercise good judgment. Work effectively in a diverse team environment.
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!
