What are the responsibilities and job description for the Job Opportunity - Desktop Support Technician II US position at Open Systems Inc.?
Position: Desktop Support Technician II
Location: Lombard, IL, 60148
Duration: 3 Months (Contract to Hire)
M-F: 8:00 – 5:00
US citizenship or Green Card required
Description
The role is specifically requested for and contracted by the C-Level Executive Admins, supporting the highest-level employees. The role is an “Elevated Field-Support/Onsite-Support Technician” that possesses the same Computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard Field Support Tech, but specifically focused on immediately addressing Executive users’ issues and needs.
The role requires the VIP IT Support staff member(s) to work in the Lombard, IL office Monday through Friday 8am to 5pm Any afterhours work if any need prior approval from Management.
Daily Duties
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!
Location: Lombard, IL, 60148
Duration: 3 Months (Contract to Hire)
M-F: 8:00 – 5:00
US citizenship or Green Card required
Description
The role is specifically requested for and contracted by the C-Level Executive Admins, supporting the highest-level employees. The role is an “Elevated Field-Support/Onsite-Support Technician” that possesses the same Computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard Field Support Tech, but specifically focused on immediately addressing Executive users’ issues and needs.
The role requires the VIP IT Support staff member(s) to work in the Lombard, IL office Monday through Friday 8am to 5pm Any afterhours work if any need prior approval from Management.
Daily Duties
- Verify all Conference Room IT equipment is properly functioning and ready
- Consistently communicate and plan with Executive Admins
- Synchronize Schedules and work plans
- Physically Visit with all Executive Admins at minimum 2 times per day
- Address all support tickets within Field Support SLA’s
- Remotely support users that are working from home, while travelling, and while onsite
- Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner
- Proactively preparing equipment (laptops, phones, order forms)
- Follow up on incorrectly filed or missing paperwork/forms with Executive Admins
- Consistently communicate all plans and activities with the Executive Admins
- Work with Executive Admins to keep your scope of users up to date.
- Assist in IT support corporate meetings
- Assist C-Level and VIP users on using their computers, training on how to use features in Office/M365 applications.
- A certified (or capable of attaining A certification within 90 days from hire)
- HP Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire)
- Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.
- Able to lift up to 50 lbs
- Experience with Imaging computers using provided tools
- Experience with Windows 10 in an Active Directory domain environment.
- Understanding of User accounts and Computer accounts in Active Directory
- Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices
- Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers
- Experience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon.
- The candidate(s) must be organized and proactive. To succeed, they will need to consistently communicate with the Executive Admins. The candidate(s) should develop methods of showing their work is completed in a timely manner, show what you’re currently working on and where you are at. Workload can build quickly and it’s important to know how to address important items quickly, schedule your work, and when to seek help from colleagues, delegating when necessary. The candidate(s) will need a clean and professional appearance and professional demeanor.
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!
