Resource Capacity Manager

The Resource Capacity Manager at OTS will be responsible for overseeing the allocation of personnel required to support the delivery of services to a consortium of credit unions. This role involves resource planning, allocation, and optimization to ensure projects and operations are delivered effectively and efficiently. The Resource Capacity Manager will work closely with the Manager of Strategic Delivery to align resources with strategic objectives, maintain high service quality, and foster a collaborative work environment.

A person who will be successful in this role will need to be highly organized, adaptable, and self-motivated. This person must be able to lead without direct authority and keep the team on task. Lastly, the ability to quickly understand our business and apply critical thinking skills to the job responsibilities will be very important to succeed in this role.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Resource Capacity Domain Maturity:

• Implement standards, tools and methodologies to streamline resource tracking and reporting.
• Identify inefficiencies in resource capacity management processes and recommend solutions to improve effectiveness.
• Develop and deliver organizational training to support resource capacity management best practices.

Resource Planning & Allocation:

• Identify and monitor technical resource allocations to support ongoing projects, operational tasks, and strategic initiatives.
• Collaborate with project managers and resource managers to ensure adequate resource coverage for all deliverables.
• Monitor resource utilization and capacity to ensure optimal performance.
• Support OTS resource managers in identifying resource needs and changes from intake to closure.

Stakeholder Collaboration:

• Act as the primary point of contact for resource allocation estimations, concerns and escalations.
• Work closely with the Manager of Strategic Delivery to align resource management strategies with organizational priorities.
• Partner with resource managers and consortium stakeholders to forecast resource needs and plan accordingly.
• Ensure transparent communication of resource availability, constraints, and changes to stakeholders.

Reporting & Metrics:

• Establish, track and report on resource utilization and availability metrics.
• Provide regular updates to leadership on resource planning and allocation status.

Qualifications:

• 5 years of experience in resource capacity management, project coordination, or operations management, preferably in a technical or service-driven organization.
• Strong knowledge of resource capacity management methodologies.
• Proficiency in Clarity or comparable PPM tool.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple priorities and adapt to a dynamic environment.
• Exceptional interpersonal and communication skills to collaborate with cross-functional teams and stakeholders.

Preferred Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience working in or supporting financial services or credit unions.
• Familiarity with project management frameworks (e.g., Agile, Waterfall).

Standards of Performance:

• Professional representation of Open Technology Solutions.
• Job knowledge/timely, accurate and efficient performance.
• Adherence to OTS’ policies and procedures.
• Promotes and ensures the highest level of quality member service is provided to all members.
• Confidentiality of all records.
• Timeliness of meeting regulatory guidelines.
• Compliance of regulatory requirements.
• Success in meeting individual, departmental, and corporate goals.

Supervisory Responsibilities:

Cognitive Requirements:

• Constantly: Perform basic mathematical computations; works independently, little supervision needed; effectively communicate verbally and in writing; comprehend materials and follow instructions; compile, copy and compare information; analyze and compute information; problem solving and critical thinking; exercise good judgement/reasoning and resourcefully solve routine problems; organize and handle multiple tasks and prioritize; motivate, lead, influence and collaborate with others both internally and externally; exhibit excellent customer service skills; facilitate meetings; speak to groups
• Frequently: Perform advanced or non-routine mathematical computations; project planning and execution; handle confidential/sensitive information

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constantly: Sit- Remaining in a seated position for long periods of time; use hand/fingers to handle and feel; use hands/fingers for repetitive keyboard & hand motion; speak coherently

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office hours generally M-F 7 a.m. to 4 p.m., with some need for work outside of these hours as necessitated by work demands.

Compensation and Benefits

• Target salary range for this position will $120,000-$130,000 depending on qualifications
• The OTS Benefits package includes medical/dental/vision insurance, flexible spending accounts, 401(k) plan with fully vested matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, student loan paydown program, tuition reimbursement, loan discounts, service anniversary bonuses, recognition program. employee referral program, and employee activities.

Salary : $120,000 - $130,000