What are the responsibilities and job description for the Manager, Solutions Engineering position at OpenAI?
About the team
The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products.
About the role
We are seeking a dynamic Solutions Engineering Leader to oversee the technical aspects of our sales process within a key segment. In this role, you will lead a team dedicated to ensuring that developers and enterprises derive maximum value from our models, API, and ChatGPT. As a technical leader, you will embody the voice of the customer, aligning our customer-facing technical teams to deliver a unified and exceptional experience throughout the customer lifecycle, including post-sales support. Your collaboration will span across Sales, Solutions Architects, Customer Success, Product, Marketing, and Research teams to drive success.
This role is open in our San Francisco or New York office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will :
Develop and communicate a clear strategic vision for the Solutions Engineering team, ensuring alignment with the company's overarching goals and the evolving needs of our customers.
Guide and support a multifaceted team throughout the entire sales cycle, fostering customer engagement, encouraging adoption, and implementing scalable systems and processes.
Act as a trusted escalation point for key customers within your sales segment, helping to address complex technical challenges and ensuring clear communication with executive-level stakeholders.
Promote a culture that prioritizes customer satisfaction and success, inspiring your team to consistently put customers at the forefront of their efforts.
Advocate for the innovative and effective application of our AI technologies across various sectors, positioning the company as a leader in the industry.
You’ll thrive in this role if you :
Bring 8 years of experience in technical customer-facing roles, building and managing C-level technical and business relationships within complex, global organizations.
Have 2 years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
Have successfully led complex sales involving Generative AI or traditional ML solutions, with a solid understanding of network and cloud architectures.
Have hands-on experience with programming languages such as Python or JavaScript, and a strong grasp of industry best practices.
Have a humble attitude, an eagerness to help others, and a willingness to learn whatever it takes to support the team and help customers thrive
Approach work with humility, a collaborative mindset, and a willingness to learn whatever it takes to support the team and help customers thrive.
