Dealer Relations Coordinator II

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
  
  

Our Values

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Company paid medical, dental, and vision benefits
• Immediately Vested RRSP (Canada) with company match
• Paid Vacation, Float, and Care Time
• Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)
• Long Term disability
• Robust Employee Assistance Program through Telus Health
• Employer paid Leap into Service Day to volunteer in your community
• Tuition Reimbursement for eligible programs
• Stock Options at a discounted rate after 6 months of continuous employment
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and rapid advancement
  
  

We’re Looking For

We are seeking a Dealer Relations & Account Coordinator with experience in customer relationship management and office administration. You will work as part of our close-knit customer service team, and will be responsible for supporting our dealer and local fleet customers. This is a full time, in-office position working Monday through Friday between 8:30am-5pm.

You Are

• Customer Focused. You will support our dealer and fleet customers to ensure they are getting maximum value from our VLC services and marketplace platforms.
• Team Oriented. You will partner with our other team members, including sales, dealer registration, and accounting to support our customer service needs.
• Curious. You are relentlessly curious, seeking out opportunities to learn about our industry, service offerings, marketplace platform, and pick up a few tips from our sales team, all to better support our customers.
• Detail-Oriented: Your attention to detail ensures seamless management of our fleet accounts, consistently meeting customer service level agreements (SLAs) and optimizing communication channels.
  
  

You Will

• Drive superior customer experience to ensure dealer satisfaction and build client retention.
• Support growth of the customer base and act as a liaison between all Vehicle Logistics Center (VLC) departments, including sales representatives, consignment dealers and other VLC departments.
• Perform key functions such as supporting OPENLANE initiatives, organizing and resolving customer concerns effectively.
• Perform clerical and numerical activities including selecting, compiling, verifying and processing data.
• Ensure ancillary services such as transport and shop services have been scheduled and completed.
• Ensure all reserve prices and declarations are present and accurate. Utilize market conditions to effectively qualify reserve prices and negotiate sales.
• Assess and triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer experience and maximize sales
• Assist in the resolution of If Bids in a timely and effective manner
• Facilitate the seller cheque process and ensure all assigned accounts are in good standing
• Understand dealer-facing systems (OPENLANE’s marketplace) and effectively educate and resolve issues for internal and external customers
• Create schedules, coordinate and assign tasks such as lot turn and vehicle moves.
• May assist with auction lane placement, flagging vehicles and booking physical auction run numbers.
• Collaborate with dealer registration to assist with customer sign-up and information changes.
• Support services and programs outside of the core auction workflow as needed to meet site objectives.
• Monitor VIP customers and their performance to ensure adherence to benchmarks.
• Perform auction day duties such as customer service, auction representation and post-sale reporting.
• Monitor all on-ground dealer inventory and provide recommendations and insights on how to market and sell inventory.
• Perform all required tasks related to auction run lists.
• Educate customers on the best ways to utilize our systems and services.
• Utilize OPENLANE’s CRM to log calls, run reports, and view dashboards.
• Monitor local competition and recommend competitive strategies to sales leadership.
  
  

Must Haves

• High School diploma or equivalent experience / education
• 1-2 Years’ of related experience in a customer service or administrative capacity, ideally in the automotive industry
• Tech-savvy, and comfortable using Google Suite
• Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills
  
  

Nice To Haves

• Prior experience working in automotive remarketing is preferred
• Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation is preferred.
• Experience with AMS, VTrace, and other OPENLANE systems
• Demonstrated ability to learn, retain and articulate product related information
• Bilingual (English/French) is an asset
  
  

Sound like a match? Apply Now - We can't wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.