What are the responsibilities and job description for the Sales Customer Support Specialist position at Openwork?
Openwork is currently engaged in a search to find a Sales Support Associate in Acworth, GA. This role will be a hybrid position between the Customer Service and Sales Administration Team. Apply today if you meet the qualifications listed below.
In a Sales Support Associate job you’ll be responsible for :
- Keep all customer information updated in Syspro, Act, and / or Excel databases.
- Enter, track, and research sample orders / statuses and communicate to reps and customers.
- Assist with other order entry and all that encompasses.
- Process POD rebates.
- Provides pricing, freight quotes and delivery information to customers.
- Responsible for logging all emailed and faxed orders on a daily log sheet.
- Process customer orders, request and send acknowledgements.
- Proof customers' orders to ensure complete information has been entered.
- Must maintain accurate files and notes on orders as needed.
- Respond to customer (internal as well as external) via email and phone.
- Provides pricing, freight quotes and delivery information to customers.
- Must keep current with customer accounts and special requirements.
- Resolve issues with customer orders, which may include coordination with sales, warehouse, and logistics employees.
- Must maintain good knowledge of product base and keep current.
- Enter, track, and research Commercial and Sample orders / statuses and communicate to reps and customers as needed.
- Keep up with logistical processing of customer orders, which may include coordination with sales, warehouse, and logistics employees.
- Assists as needed with logging email requests, orders and checking the daily worklog for the CS team.
- Other Skills and Abilities :
- Must possess good working knowledge of Microsoft Applications including Word andExcel.
- Capable of data entry with detail and accuracy.
- Attention to detail and accuracy.
- Ability to multi-task and have good organizational skills.
- Excellent communication abilities both verbal and written.
- Other administrative duties as assigned
Education and / or Experience :
experience and / or training; or equivalent combination of education and experience.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role would be 8 AM - 5 PM $17 / hr Monday - Friday
Click on Apply Now to be considered for this Sales Customer Support or visit our website www.openwork.com to search for other opportunities that are currently available.
About Openwork :
Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we’ve held a footing in for 50 years. We believe there’s more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes QS Nurses, and Aerospace Solutions. Looking for your dream job or hire Visit us at www.openwork.com to say hello and start building your future, together.
Salary : $16 - $17
