What are the responsibilities and job description for the Field Performance Manager - Minneapolis, MN position at OpenWorks | Facility Management?
About the Company
Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.
A "Day in the Life" of the Field Performance Manager
OpenWorks is on the lookout for a proactive and experienced Field Performance Manager to join our team. This role is instrumental in driving the success of our franchise through account growth, retention, and development. Your primary responsibilities are to ensure customer satisfaction to exceed scorecard requirements, work hand in hand with all industry specific training and development of the OpenWorks franchise base. You'll be the cornerstone in ensuring our franchise customers receive top-notch service, leading to exceeding performance metrics and nurturing a culture of excellence within our business.
Overview of Responsibilities
Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.
A "Day in the Life" of the Field Performance Manager
OpenWorks is on the lookout for a proactive and experienced Field Performance Manager to join our team. This role is instrumental in driving the success of our franchise through account growth, retention, and development. Your primary responsibilities are to ensure customer satisfaction to exceed scorecard requirements, work hand in hand with all industry specific training and development of the OpenWorks franchise base. You'll be the cornerstone in ensuring our franchise customers receive top-notch service, leading to exceeding performance metrics and nurturing a culture of excellence within our business.
Overview of Responsibilities
- Foster account growth and retention by providing exceptional service to our customers
- Conduct industry-specific training and development, ensuring our franchises meet and surpass set scorecard standards
- Engage in strategic planning and execution to maintain a high-performing franchise portfolio
- Oversee customer and franchisee satisfaction, implementing measures to enhance their experience and loyalty
- Drive operational efficiencies and excellence through regular audits, quality assurance visits, and tactical support
- Bachelor's degree in business, or related field, or an equivalent blend of education and experience
- Preferably 5 years in the janitorial or facility services industry, particularly within a franchise model
- Exceptional in CRM tools and MS Office Suite, with excellent organizational and problem-solving skills
- A team player who is detail-oriented, solution-focused, and possesses a high level of integrity and assertiveness
- Ability to build long-term relationships and communicate effectively with a diverse range of stakeholders
- Willing to travel 60-75% within your assigned market
- Competitive base pay uncapped commission & bonus incentives
- Opportunity to win Annual President's Club Trip
- Mileage reimbursement
- 401k retirement savings plan with generous company match
- Comprehensive medical, dental, vision, disability, and life insurance
- Paid time off, paid holidays and paid volunteer time off (16 hours/yr)
- Fitness reimbursement
