What are the responsibilities and job description for the Field Operations Manager -- Fulltime -- Minneapolis, MN (Onsite) position at Lorven Technologies Inc.?
Job Title: Field Operations Manager
Location: Minneapolis, MN (Onsite)
Duration: Fulltime
Job Description
Location: Minneapolis, MN (Onsite)
Duration: Fulltime
Job Description
- This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Embrace and operate within our core values.
- Hire, train, and supervise a group of skilled technicians and Energy Advisors to conduct direct installations, site assessments, and air sealing
- Creation and management of 30-60-90 training for new hires
- Identify and schedule internal and external training opportunities to develop staff
- Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments
- Control product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficiently
- Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer service
- Support multiple crews in multiple locations conducting field operations with troubleshooting, customer issues, and logistics
- Provided technical assistance to crews
- Be responsible for inventory control of DI product, individual tools, and team tools
- Conduct combustion safety retesting and project post inspections
- Resolve customer complaints
- Approve installation summary sheets and verify that all work is complete and documented
- Coordinate with the program project coordinator to ensure entry of all projects into the database
- Set and track energy savings and other performance related goals for Energy Advisors and installation crews
- Approve all timesheets, expense reports, and leave requests for assigned personnel
- Assist with performance review writing and presentation to the assigned personnel
- Assist with conducting disciplinary action as required
- Collaborate with program management to share best practices and continually improve operations.
- Provide assistance with marketing strategy.
- Prepare monthly and quarterly reports for clients and Franklin executives.
- Perform and teach combustion safety testing, air sealing work, and direct installation. Conduct site assessments, direct installations, and air sealing appointments as needed
- High school diploma or equivalent with 5 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
- Associates degree or higher with 3 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
- Ability to communicate effectively, both verbally and in writing with customers, clients, and employees
- Experience in field management of multiple crews
- Must be able to handle a wide work variety and work in a fast-paced environment
- Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
- Ability to identify and resolve project application issues with customers and trade allies
- Proficient in Microsoft Office, specifically Word, Excel, and Outlook
- Strong data entry skills in tracking systems/databases
- Ability to analyze and interpret data and solve practical problems
- Knowledge of mathematical concepts such as fractions, percentages, and ratios
- Background preferred in one or more of the following: - Preferred
- Building science & design
- Building envelope
- Weatherization, or related fields
- Building maintenance, home inspection
- HVAC, lighting, controls, renewable energy
- Knowledge of construction tools - Preferred
- Experience in customer service, sales, and/or field work – Preferred
- Salesforce experience - Preferred
- Valid driver’s license and reliable transportation
- BPI certification
- Willingness to travel up to 80% of the time, including occasional overnight travel
