What are the responsibilities and job description for the Internal Training Manager position at Operational Services Division?
The Operational Services Division (OSD) is an oversight agency of the Commonwealth of Massachusetts within the Executive Office for Administration and Finance. OSD’s primary focus is to help our government buyers and business customers succeed in meeting their goals by providing outstanding customer service, competent advice and guidance, and high-quality products and services that exceed the expectations of those we serve.
Join our Dynamic Team
OSD's diverse team of 150 professionals is transforming the way government operates. Our hybrid work environment fosters creativity and collaboration, allowing us to deliver cutting-edge solutions in fleet management, strategic sourcing, print and mail, surplus property, and more. Join us and make a lasting impact.
As our Internal Training Manager, you will be instrumental in fostering a culture of continuous learning by leading the development, delivery, and evaluation of comprehensive internal training programs for employees across all levels and departments. Your initial focus will be on empowering our Category Management staff with in-depth training on Category Management principles, followed by opportunities to develop and deliver training on Agile Scrum, Effective Presentations, and other crucial topics identified through needs assessments. The role offers the exciting potential to expand your impact to all OSD staff. This employee will join a team of marketing and training professionals within the Marketing, Engagement and Training unit of OSD.
Key Responsibilities:
- Needs Analysis & Design: Conduct thorough assessments to pinpoint training needs and learning gaps, and design engaging, effective training programs utilizing various methods (ILT materials, e-learning, videos, job aids).
- Program Delivery & Management: Deliver high-quality training sessions (in-person and virtual), manage logistical aspects, and evaluate program effectiveness through data analysis and feedback.
- Technology & Innovation: Leverage Learning Management Systems (LMS) and explore cutting-edge training technologies to enhance program delivery and accessibility.
- Compliance & Regulations: Ensure all training programs adhere to relevant regulations, including safety, health, employment laws, and accessibility standards.
- Stakeholder Management: Build strong relationships with managers and employees across OSD to align training initiatives with business objectives.
Preferred Qualifications:
- Proven experience in developing and delivering impactful training programs
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent facilitation, presentation, and communication skills (written and verbal).
- Demonstrated ability to conduct needs assessments, analyze data, and evaluate training effectiveness.
- Proficiency in utilizing Learning Management Systems (LMS) and other training technologies.
- Ability to manage training logistics and materials effectively.
- Strong organizational and project management skills.
- Ability to build collaborative relationships with stakeholders at all levels.
Ready to make a lasting impact and contribute to a dynamic team? Apply now to become OSD's Internal Training Manager!
Candidates should submit a resume and cover letter outlining the experience and interest in the position.
The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment.
DEI Value Statement
Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships.
- Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
