What are the responsibilities and job description for the Senior Technical Support Specialist position at Opes solution?
Title: Sr Technical Support
Location: Plano, TX
Duration: Contract
General Information:
Lab Tech for Mac & Windows computer & eventually mobile devices
Require assistance for manual testing software and script updates while developing automated testing
Must have experience w/ Mac, Windows, Mobile Device Management software, iOS & Android, ability to work on different types of devices (desk top, lap top, mobile, tablet, etc.)
Job Description:
Will be responsible for maintaining a physical device lab with laptops/desktops, KVM switch, & long term mobile devices. Responsible for the entire lifecycle of devices from onboarding, maintenance, decommissioning, & troubleshooting.
Mac OS/Windows Troubleshooting, very familiar with troubleshooting for hardware/software for laptops/desktops/mobile devices
Familiarity with command line interface or CLI, scripting a plus
Familiarity with KVM over IP switches is a plus
Worked in a production environment/data center to ensure uptime
Previous lab experience a plus
Experience with monitoring tools such as Aternity, MDM’s with JAMF/SCCM/Intune to ensure laptop/desktop device uptime or alerted from issues
Understanding of patch cabling/basic networking
Attention to detail on security/best practices for both software, hardware, physical lab space/data center environment. Will play a key role in defining new processes as the lab evolves and scales.
Nice to have:
SCCM/Intune for Windows, JAMF for Macs, & Aternity across both types of machines
NewRelic
