What are the responsibilities and job description for the Field Service Technician position at OPEX Careers?
Position Summary:
OPEX Corporation is currently looking for a full-time Field Service Technician for Columbia, SC and its surrounding areas. The worker will have a high exposure level to customer service as they will be responsible for visiting our current clients to help solve their technical issues.
Responsibilities:
- This position is responsible for the day-to-day maintenance, troubleshooting, and repair of mail opening, and document scanning equipment.
- Installing and setting up new equipment.
- Interact with the customer to determine the problem.
- Completing field service reports.
- Keep the customer informed as repairs are made and answer any questions that may arise.
- Interact with management as well as other personnel to analyze and correct any equipment performance issues.
- Completing and submitting weekly online timecards and expense reports.
Qualifications:
- Associate’s degree in Electronics and/or equivalent hands-on job experience.
- Must have excellent customer service skills.
- Possessing a valid driver’s license, insurance and a reliable vehicle.
- Ability to use various hand tools (i.e., screwdrivers, hex wrenches, pliers)
- Auto Mechanics experience a plus
- Ability to lift at least 25 pounds independently.
- Ability to maneuver a job site, including small spaces around our equipment.
Physical/Work Environment:
- Due to our large variety of clients, workers could potentially conduct work in an office or warehouse environment.
- Commuting for an extended period throughout duration of shift.
- Must have the ability to lift heavy machine parts while on duty.
- Squatting, bending, kneeling, reaching overhead, and reaching forward will occur while on the job.
Company Overview
OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers.
With an innovative approach, we engineer unique automated solutions that support our customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure.
We are a family-owned business and operated organization with more than 1600 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions.
At OPEX, we are Next Generation Automation.
Benefits:
Benefits include, but are not limited to:
- Full medical, dental and vision with low employee contribution rates
- Paid holidays and PTO allowance
- 401k with matching and profit sharing
- Basic life insurance, short term and long-term disability
- Tuition reimbursement available
OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.
