What are the responsibilities and job description for the Clinic Supervisor - Ophthalmology - Day shift, M-F, Full benefits position at Ophthalmology Associates?
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com .
Job Title : Clinical Supervisor
Reports To : Practice Administrator
Location : 77 E. Woodbury Dr., #100 Dayton, OH 45415
SUMMARY
Oversees day-to day operational functions and activities for an assigned location, department or area. Ensure adequate and efficient staff are available to facilitate smooth patient flow. Maintains equipment and supplies. Works closely with Clinical Manager / Operations Director to coordinate employee / physician schedules including oversight of staff allocation and duties.
Demonstrates quality patient service during interactions with patients, coworkers, and vendors :
- Exhibits a positive attitude and is flexible in accepting work assignments and priorities
- Meets attendance and tardiness expectations
- Is dependable; follows policies and procedures
- Maintains professionalism in interactions with patients and coworkers
- Performs quality work and consistently exhibits initiative
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITY
Responsible for the overall direction, coordination and evaluation of the department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Direct or indirect responsibilities include interviewing, hiring and training team members, planning, assigning and directing work, appraising performance; rewarding and disciplining team members. Addresses team member issues and concerns, facilitates conflict resolution.
DIRECT REPORTS
Incumbent is responsible for providing supervision and leadership to staff in the following job titles :
JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
EDUCATION AND / OR EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following :
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions.
COMMUNICATION SKILLS
Communicates in an open and concise manner. Exhibits good verbal (one-to-one and one-to-group) communication skills. Identifies and resolves communication barriers (involving self / others). Writes effective business communications. Conducts effective meetings. Participates effectively in meetings. Communicates effectively at all levels of the organization.
INNOVATION
Develops creative ideas and innovative approaches to improve things such as teamwork, patient care, work processes, or productivity.
DECISION MAKING
Plans and organizes own work. Recognizes when a system or process is not producing the desired results. Determines the cause of problems before taking action. Gathers relevant information when necessary. Systematically generates and evaluates alternatives and solutions before making a decision. Thinks in a logical, disciplined manner. Manages time efficiently. Manages multiple assignments simultaneously.
INTERPERSONAL AND TEAM
Facilitates communication. Solicits constructive and critical feedback for self development. Develop relationships that establish a sense of openness, concern, confidence, and trust. Gains cooperation and action from team members. Modifies style to be appropriate for each situation. Solicits and listens actively to the opinions and suggestions of others. Confronts problems and resolves conflict.
INITIATIVE
Takes responsibility for personal actions. Achieves results on time and within budget. Develops work skills to enrich current job and / or accept additional responsibilities. Takes appropriate action as problems or opportunities arise. Recognizes and acts upon opportunities for continuous improvement. Volunteers to help others when a need is identified. Responds to requests, suggestions, and leadership from management willingly and openly. Understand team members needs and requirements.
LEADERSHIP
Committed to professional / personal growth and development. Active participant in practice, department, and team activities and goals. Proactive in continuing to enhance leadership skills. Contributes to an enthusiastic, positive work environment. Promotes unified culture and systems. Possesses a commitment to quality and excellence. Sets a proper example for others to follow. Sets priorities with a proper sense of importance. Follows through on assignments to assure successful completion. Balances big picture with day-to-day requirements and details. Values diversity in culture, ethnic background, thought, etc. Maintains composure when dealing with emergencies and crises.
