Bilingual Store Team Supervisor (English/Spanish)

Why us?

Imagine you live in the U.S. and earn 40k a year, support a Family, and the car you depend on to get to work won't start and needs repairs or your sister is in the hospital, and she doesn’t have the money to pay for the treatment she needs.

It's unlikely that you have been able to save for unexpected expenses, emergencies, or large purchases. You're a dedicated worker, a responsible provider for your family, and you have a steady job, yet you can't get a loan from traditional financial institutions or even a credit card. We believe this is the reality for an estimated 100 million people in U.S. who are either credit invisible, meaning they don't have a credit score, or are mis scored because they have a limited credit history.

These individuals face challenges getting a loan because traditional lenders often require minimum credit scores, and that's where Oportun comes in. Our mission is to provide inclusive, affordable financial services that empower our members to build a better future, and we're creating a community of members, employees and partners devoted to the same goal, helping low-income community succeed.

Do you like the feeling of knowing you have made a difference in someone’s life? Would you like to be part of our mission while leading a team? Now you can! We are currently seeking a qualified Store Team Leader/Supervisor in Wilmington, CA.

The Store Team Leader is responsible for the management and execution of day-to-day operations of a store within a district. This includes driving consistency in sales and quality of customer service as well as strict adherence to all formal processes and Standard Operating Procedures. Also included, is the supervision and coaching of our Customer Service Representatives to deliver sale results that meet or exceed monthly goals.

Store Team Leaders are passionate developers of people with a strength to execute results through monthly check-in reviews with the CSRs, and action plans by using a positive performance model and providing amazing customer service.

Additionally, Store Team Leaders drive results through in-store support, community outreach and relationship building. Store Team Leaders present a unique opportunity to influence the lives of others while fulfilling the Oportun mission.

RESPONSIBILITIES:

• Develop and lead a high performing, highly motivated team of Customer Service Representatives through selection, coaching and development in partnership with the District Manager, peer Store Team Leads in order to effectively impact results
• Leverage daily production reports in order to build plans to meet or exceed monthly store team goals and ensure the store is pro-actively driving additional new customers into the store through community marketing, establishing relationships and gathering referrals from existing customers
• Perform interviews of prospective CSR candidates and influence the decision in partnership with the District Manager
• Confirm that all CSRs have completed all assigned training and have read and understood all communications and updates
• Perform monthly check-in performance evaluations on all store CSRs, conduct coaching conversations utilizing Positive Performance, as well as correction action plans in partnership with the DM and People and Culture team
• Maintain operational, procedural and regulatory oversight as well as provide coaching and guidance to ensure the store and CSRs pass all “in-store” and “phone” quality audits
• Help and guide CSRs in resolving everyday issues and when to escalate to the DM or the appropriate HQ support partners. Respond to member’s inquiries or complaints in person or over the phone in a professional manner
• Be a role model for Oportun’s Core Values: Service, Care, Innovation, Courage, Excellence, and Empowerment
• Light housekeeping generally consisting of daily collection of trash from the trash bins in the store and disposing of it in a designated area, sweeping or vacuuming (where carpet is present) the showroom daily, mopping with Swiffer floor mop 1-2 times per week or as needed, and cleaning windows as needed
• Able to work within these stores' hours 10:45 am – 6:45 pm Weekdays, 9:45 am – 4:15 pm Saturdays, Sundays OFF, (No Set Schedules)

DESIRED SKILLS & EXPERIENCE:

• Bilingual (English/Spanish) REQUIRED
• Passionate about Oportun’s mission
• Prior sales experience is required (2 years)
• Prior banking (Branch Lead, Sr. Personal Banker) experience – highly desirable (1-3 years)
• Previous work experience as a Team Leader or Supervisor is strongly preferred (1 year)
• Experience in planning, communication and influence to be able to effectively coach & develop the skills of the team in order to improve results
• Strength in providing excellent customer service with an attention to detail and follow through
• Ability to work independently with minimal direction
• A results oriented, self-motivated team player who leads by example.
• Excellent oral and written communication skills
• High School Diploma/GED preferred
• General knowledge of Office 360 including Outlook, Excel, Word and PPT
• Valid driver’s license
• Be able to work Saturdays and to adjust work schedule based on store needs

AS A VALUABLE MEMBER OF OUR TEAM, YOU'LL RECEIVE:

• Competitive pay with sales incentives
• Medical, Dental, Vision, Life Insurance and other benefits for Full-time Employees
• Employer-matched 401(k)
• Opportunities to positively affect your community with Volunteer Hours
• Paid Time Off
• Paid Training
• Employee salary advance option
• Growth opportunities

If you are looking for a dynamic career with significant earning and growth potential, then come join our team! You can review what our team members have to say about Oportun at:

· Comparably: https://www.comparably.com/companies/oportun

· Glassdoor: https://www.glassdoor.com/Reviews/Oportun-Reviews-E991292.htm

· Apply now via Indeed or

· Submit your application in our website: http://www.oportun.com/careers or

· Text "Your First and Last Name/STL- Wilmington," at 650-769-9411 to start your process.

“The base hourly rate for this full-time position is $22.00 - $23.00. ​

​Our hourly rates are determined by role, location, and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.​

​Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.”

COVID-19 precautions

• Sanitizing, disinfecting, or cleaning procedures in place'

Work Location: One location-NO REMOTE OPTIONS

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to commute/relocate:

• Wilmington, CA 90744: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you available to work Saturday's?

Experience:

• Management: 1 year (Required)
• Sales: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $22 - $23