What are the responsibilities and job description for the Operations Manager- Beach Properties of Hilton Head position at Opportunities at Towne?
As the Operations Manager you can look forward to:
- Managing daily operational activities to ensure smooth and efficient functioning of the organization.
- Monitor workflow and processes, adjusting as needed to optimize performance.
- Provide the highest level of customer service to our guest and homeowners
- Ensure rental properties are in excellent condition for guest and owner arrivals by maintaining daily inspections, maintenance, and cleaning of units.
- Resolve guest and owner issues through creative thinking, communication, research, and punctual follow-up.
- Supervise and lead operational staff, including hiring, training, and evaluating team members.
- Supervise and lead the field staff departments to include maintenance, housekeeping, inspections, and property managers
- Setting performance goals and objectives for staff, providing guidance and support to achieve the goals.
- Foster a positive work environment and promote team collaboration.
- Daily participation in the office setting to ensure the operation of the company runs smoothly, efficiently, and that all guests are satisfied
- Analyze current operational processes and identify opportunities for improvement.
- Work with the Director of Operations to implement and maintain best practices to enhance efficiency, productivity, and quality.
- Develop and execute plants to streamline operations and reduce waste.
- Assist the Director of Operations in the management of operational budgets, ensuring cost control and financial efficiency.
Minimum Required Skills & Competencies:
- Experience in the vacation rental industry in an operations management or a similar role.
- Strong computer skills and proficient in Word and Excel
- Strong leadership and team management skills
- Excellent customer service skills
- Strong leadership and management skills
- Excellent written and oral communication skills
- Must have a valid driver’s license and reliable transportation
- Must be available to work weekends, holidays, and evenings.
- Property Manager license or ability to obtain PM license within 6 months of employment
Desired Skills & Competencies:
- Experience within the field preferred
- Bachelors degree preferred
- Licensed Property Manager
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally
- Exert 10 pounds of force occasionally, use your arms and legs, and sit most of the time
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
- Subject to internal and external environmental conditions
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
#LI-DNI
