What are the responsibilities and job description for the Digital Account Coordinator (Contractor) position at Opportunities?
The Digital Account Coordinator will play a key role in supporting the digital onboarding and operational processes for hotels using the Leading Hotels of the World (LHW) platforms. The role focuses on driving successful digital experiences for hotels, ensuring project timelines are met, maintaining high standards of quality assurance on all hotel requests and digital experiences, and collaborating with internal teams and third-party vendors to optimize workflows.
This role is a temporary contract position for a duration of 6 months, compensated $55-60 per hour, expected to work 35 hours per week. While there may be opportunities for extension or future roles, there is no guarantee of continued employment beyond the contract period.
Key Responsibilities:
- Lead the onboarding process for hotels joining the LHW digital channels by coordinating digital assets, managing timelines, and overseeing quality assurance. Serve as a primary point of contact for hotels and internal teams, ensuring smooth integration into our digital channels.
- Act as the first point of contact for hotel inquiries within Salesforce. Run a daily stand-up meeting to assess the team’s workload, prioritize tasks, and assign cases based on capacity and urgency. Assign, track, and close cases in a timely manner while generating performance reports to drive continuous improvement.
- Manage and coordinate ongoing digital projects, including optimizing hotel content and handling translations.
- Develop and maintain in-depth knowledge of LHW’s digital channels, becoming a subject matter expert to effectively address and resolve hotel inquiries.
- Work closely with the Digital Product and Digital Support teams to improve processes, create reports, and support project management initiatives. Engage with third-party vendors for issue resolution and platform optimization.
- Support the improvement of LHW digital products by keeping the basic UX/UI principles and product management practices in mind. Collaborate with internal teams to enhance user experience and contribute to discussions on product features and functionality, with a focus on learning and development in these areas.
Qualifications
- Bachelor's Degree in Business, Hospitality, Marketing or a related field.
- 2-3 years of experience in project management, digital operations, hospitality technology, or a related field, ideally within a digital, product, or customer support environment.
- Excellent written and verbal communication skills to serve as a primary contact for hotels, providing clear guidance and addressing inquiries professionally.
- Attention to detail and a proactive approach to identifying potential quality issues in digital experiences before they impact hotel users.
- Strong collaborative skills to work effectively with cross-functional teams (Digital Product, Digital Support, etc.) and external vendors, ensuring efficient issue resolution and process optimization.
- Strong project management skills with the ability to handle multiple priorities and meet deadlines in a fast paced environment.
- Keen attention to detail, ensuring accuracy and thoroughness in all aspects of work.
- Experience with digital tools such as Salesforce, Jira, and Google Analytics is preferred.
- Problem Solver with a Continuous Improvement Mindset
- A proactive mindset with the ability to work independently and take initiative.
- Strong sense of ownership, demonstrating accountability for outcomes and a commitment to continuous improvement.
Salary : $55 - $60
