Patient Communications Specialist (Administrative or Clinical / Call Center)

Are you a kind, positive, empathetic individual who thrives in a call center environment? Do you have medical office or clinical experience? PCHC’s Patient Communications Center, a comprehensive call center supporting multiple PCHC clinics, looking for a Patient Communications Specialist! In this role, you’ll be the first positive impression our patients receive when they call PCHC. Whether you’re scheduling an appointment or sending a message to the clinical team, you’ll play a huge role in helping our patients feel respected and heard. We’re looking for a computer-savvy individual who is passionate about making a positive impact in the world of healthcare. Sound like you? Apply today!

What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-time, Monday-Friday, 8:30am-5pm (Remote work possible after successful completion of 6 month in-person training period and productivity assessment in BANGOR, MAINE, and is eligible per PCHC's Telecommuting Policy.)

Placement into the Patient Communications Specialist I (Administrative) or Patient Communications Specialist II (Clinical) role and appropriate salary scale will depend on the final candidate’s relevant skills, qualifications, and experience.

Salary range for PCS I (Administrative) is $17-24/hour and PCS II (Clinical) is $19.50-27/hour. Externa hires for PCS II (Clinical) are also eligible for a sign-on bonus. 

Patient Communications Center Mission Statement: Listen to individuals and provide exceptional patient-centered service and appropriate resources to better health outcomes for our patients and the community, one phone call at a time.

Highlights of the position:

• Serves as Ambassador for PCHC. Provides high-quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through
• Acts as first point of contact telephonically for matters pertaining to our patient care and schedule.
• Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
• Verifies patient demographics to ensure information is correct and consistent in all appropriate EMR formats.
• Accurately schedules appointments following protocol and guidelines provided.
• Is educated on PCHC practices and providers, as well as processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
• Collaborates with all teams to identify ways to improve patient experience.

Education and Experience (see below for requirements specific to PCS I and PCS II):

• High school diploma or equivalent educational certification required.
• Excellent IT/Technology skills.
• Completion of Medical Terminology course required within one year of hire.
• Experience in a large Call Center a plus.

Patient Communications Specialist I (Administrative):

• Three years of experience providing high-level customer service required, preferably in a medical office setting.

Patient Communications Specialist II (Clinical):

• Three years of experience in a clinical/medical setting required.
• Certification as an MA, CMA, RMA, CCMA or CNA a plus but not required.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

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Salary : $17 - $24